Job Description

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This position is responsible for setting and leading operational integration and business strategies across Operations, driving large-scale initiatives to achieve cost targets, optimize performance, and enable sustainable organizational outcomes. Partners with senior leaders to translate enterprise priorities into coordinated plans, establish governance frameworks, and ensure execution across complex, cross-functional portfolios. Serves as a key driver of enterprise transformation and transition initiatives, including complex migrations in highly regulated environments—by aligning change management strategy, risk, operating models, and execution to enable business readiness and long-term value. Additionally, shapes organizational design by overseeing talent, elevating communication strategies, and establishing performance metrics, serving as a key architect of operational excellence and enterprise success.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provide senior level leadership, developing operations strategy and objectives. Serve as key driver and architect to operationalize the strategy with particular emphasis on operations integration and achievement of financial targets through cost reduction and efficiency initiatives.
2. Apply extensive operations and business knowledge and a credible voice to drive priorities from start to finish. Create cohesion and connect the dots across the organization. Take decisive action to execute the most complex projects, initiatives, and strategic imperatives.
3. Develop and maintain effective internal working relationships across Ops, HR, Finance, and Risk. Serve as an information resource and in an advisory capacity to senior leaders across a variety of business challenges. Create transparency and foster candor.
4. Design comprehensive, coordinated plans and maintain high-standards of execution and consistency. Establish operating rhythms and lead governance routines.
5. Promote, track, and monitor expense management and cost reduction initiatives to achieve top of the house P&L and integration targets.
6. Lead Operations communication strategy, talent programs, and oversee metrics and reporting.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in Business, Engineering or related field
2. 7 years of previous related work experience with comprehensive operations experience
3. Extensive knowledge and experience in strategic planning, developing, and leading the execution of an expansive and concurrent variety of projects, initiatives, and programs
4. Significant experience and strong grasp of risk management, human resources, and finance practices including direct and indirect P&L management
5. Proven ability to develop and nurture trusted advisor relationships with senior leaders in a complex, matrixed environment particularly during times of significant ambiguity and change
6. Excellent interpersonal style, entrepreneurial nature, and ability to communicate highly complex ideas clearly and concisely

Preferred Qualifications:
1. 10+ years of related work experience including prior experience leading large Operations teams particularly in Financial Services
2. History of bringing ideas to fruition through implementation of systems and formulation and execution of projects, initiatives, and programs
3. Demonstrated experience managing and collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders
4. Experience with project management disciplines and process design frameworks
5. Experience in mentoring, coaching, and providing feedback to senior leaders; easily and confidently accomplishes work by positively influencing the actions of others

6. Experience partnering with senior leaders to translate strategy into execution across complex, matrixed organizations

7. Strong knowledge of risk, governance, and control frameworks, ideally within financial services

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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