Location: Gurugram,None,None
Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa.
Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of a communication API, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D funded company with $60 million in ARR.
-Get on client calls to understand technical requirements and propose custom solutions.
- Design and develop software integrations enabling different systems to work together.
- Create RESTful APIs, web services, and middleware components for data exchange between systems.
- Develop and execute the test cases to ensure functionality and performance of the integration.
- Troubleshoot and resolve integration and deployment issues.
- Monitor and maintain the integration for upkeep and enhancements.
- Maintain detailed documentation of the integration process, configurations, APIs and runbooks
- Mentor junior engineers, provide technical guidance and contribute to integration best practices.
- Work with other teams responsible for infrastructure, network, applications and infosec.
- Escalate dependent issues with relevant teams and follow up for timely resolution.
-Understand the architecture of our services and products.
-Bachelor degree in information technology, computer science or equivalent
- 3+ years experience in systems integration
- Hands-on experience with APIs, web-services, databases, message queues
- Experience with relational databases like mysql
- Experience with one of the OOP languages: Java / PHP / GoLang
- Experience with HTML, CSS, Javascript,
- Experience with cloud platforms such as AWS
- Experience with DevOps tools like CI/CD pipeline, containerization & monitoring systems
- Strong analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Excellent accountability to take things to logical conclusion
-Team-player, proactive, flexible and able to work in a fast-paced environment
- Experience with grafana, kibana, elasticsearch, cloudwatch
- Experience with DevOps tools like Jenkins, Ansible, Kubernetes, Git
Exotel is your AI transformation partner for customer engagement and experience. Trusted by over 7000 clients globally across various industries, we facilitate over 25 billion annual conversations through omnichannel, voice, agents, and bots. Exotel’s AI-powered solutions empower agents, bots and customers alike, enhancing interactions with conversational intelligence, and optimising resources to deliver exceptional CX and business growth. Exotel wins when you Win.
