Job Description

Title: Integration Coordinator - 6 Month Contract

Location: Remote US

Salary: $36/hr

About PSI

We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.

We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.

Learn more about what we do at: https://www.psiexams.com/

About the Role

The Configuration Specialist is responsible for supporting and implementing new and existing customers that PSI serves, working with a Project Manager or Coordinator to determine the scope and needs of the project. Responsibilities include analysis of project requirements and translating them into configurations within the system(s), coordinating with many teams across the organization, and understanding downstream effects and potential gaps. This opportunity is ideal for a determined and proactive individual with a strong focus on quality work and documentation. This role also requires an analytical thinker who is willing to pay significant attention to the details in their work.

This is a full-time permanent role, with hours around core office availability Monday to Friday. The role can be performed remotely.

Role Responsibilities

• Configuration of PSI systems related to registration and exam delivery using front-end portals, custom tools, and system reports, ensuring accurate and alignment with specifications
• Interface with the PMO (project management office) and Test Publishing teams to schedule and plan new implementations, exam updates and republications, and migration or retirement of examinations
• Drive day-to-day configuration activities to complete each project
• Ensure exams are configured accurately, on schedule, and in full alignment with client requirements.
• Proactively identify configuration issues, missing details, or unclear specifications, and recommend solutions.
• Monitor Jira dashboards and create, update, or maintain tickets for each project.
• Support troubleshooting of configuration‑related issues raised by clients, candidates, proctors, Client Services Specialists, and Test Publishing teams.

Knowledge, Skills and Experience Requirements

• Bachelor's degree preferred or equivalent work experience
• 3 to 5 years of relevant work experience with front-end configuration experience preferred
• Experienced in troubleshooting applications and partnering with Quality Assurance and Development teams to resolve issues
• Understanding of APIs, databases, ticketing and enterprise systems along with their relationship to other teams and the end user
• Ability to translate business requirements into tasks within ticketing software such as Jira
• Strong communication (verbal and written) and organizational skills with attention to detail
• Comfortable learning and applying new technologies to enhance application usability and performance.
• Excellent time and project management skills with the ability to handle multiple projects and communicate project status accurately.
• Ability to convey complex ideas to both technical and non-technical audiences
• Willing and able to work independently and in a fast-paced environment with tight deadlines

Benefits & Culture

At PSI, our culture is to be transparent and fair. That’s why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.

In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:

• 401k/Pension/Retirement Plan – with country specific employer %
• Enhanced PTO/Annual Leave
• Medical insurance – country specific
• Dental, Vision, Life and Short-Term Disability for US
• Flexible Spending Accounts – for the US
• Medical Cashback plan covering vision, dental and income protection for UK
• Employee Assistance Programme
• Commitment and understanding of work/life balance
• Dedicated DE&I group that drive core people initiatives
• A culture of embracing wellness, including regular global initiatives
• Access to supportive and professional mechanisms to help you plan for your future
• Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities