Johnson Controls

Integrated Solutions Service Tech 4

Johnson Controls  •  Chennai, IN (Onsite)  •  3 hours ago
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Job Description

Integrated Solutions Service Tech is responsible for leading service operations, contract management, customer success, and revenue growth for Controls, Fire Detection, Fire Suppression, Security, and Building Management Systems (BMS). The role focuses on driving operational excellence, SLA compliance, customer retention, and aftermarket service business growth.

Key Responsibilities

  • Lead service delivery for Building Automation Systems (BMS), HVAC Controls, Fire Detection & Alarm Systems, Access Control, CCTV, and Integrated Security Systems.
  • Manage preventive maintenance, breakdown support, annual maintenance contracts (AMC), comprehensive maintenance contracts (CMC), and modernization projects.
  • Drive service revenue through contract renewals, upgrades, retrofits, repairs, and spare parts sales.
  • Develop strong relationships with key customers, facility managers, consultants, and end users.
  • Ensure achievement of service KPIs including SLA adherence, response time, contract renewal rate, customer satisfaction, and revenue targets.
  • Lead and mentor Service Engineers, Supervisors, and Technicians across assigned regions.
  • Monitor contract profitability, resource utilization, and service productivity.
  • Review technical escalations and provide support for complex troubleshooting activities.
  • Collaborate with Sales and Account Management teams to identify cross-selling and upselling opportunities.
  • Ensure compliance with EHS standards, quality processes, and customer site requirements.

Required Qualifications

  • Bachelor's Degree in Electrical, Electronics, Instrumentation, Mechanical Engineering, or related field.
  • 8+ years of experience in Service Operations within Controls, Fire & Security, Building Automation, or ELV systems.
  • Proven experience in managing service teams, customer accounts, and maintenance contracts.
  • Strong understanding of: Building Management Systems (BMS) HVAC Controls Fire Alarm & Detection Systems Fire Suppression Systems CCTV & Video Management Systems Access Control Systems Integrated Security Management Systems Service Contract & SLA Management
Johnson Controls

About Johnson Controls

At Johnson Controls, we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.

Building on a proud history of 140 years of innovation, we deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through OpenBlue, our comprehensive digital offering.

Today, Johnson Controls offers the world`s largest portfolio of building technology and software as well as service solutions from some of the most trusted names in the industry.

Visit www.johnsoncontrols.com for more information.

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Cork, IE
Year Founded
Unknown
Website
johnsoncontrols.com
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