Integrated Recovery Coordinator
Start date: | Monday 16 November 2026
About us | Mō mātou
ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.
You can find more about ACC and the work we do at www.acc.co.nz
About the role | Mō te tūranga mahi
As a Recovery Coordinator within Integrated Recovery, you'll play a vital role in supporting clients with long-duration and complex claims where recovery may have slowed, stalled, or become uncertain. Through dedicated one-to-one case management, you'll build trusted relationships, navigate complexity, coordinate services, and help clients regain independence and confidence. Every day brings the opportunity to make a meaningful difference while contributing to keeping Kiwis safe at work, at home, and everywhere in between.
If you're looking for a career where your ability to influence, problem solve and build trusted relationships can genuinely change lives, this is your opportunity to join a team committed to helping New Zealanders get their lives back on track.
The appointing salary for this role is based on skills and experience
Level1 / Level 2 Appointment Assessment
Appointment level will be determined through the recruitment process based on demonstrated capability and Injury Rehabilitation Case Management experience. Candidates may be appointed at Band 14 (L1) or Band 15 (L2)
Click here to determine how we assess Level 1 and Level 2
Alongside a competitive salary, you'll benefit from ACC's generous benefits package, which at present includes a 9% employer superannuation contribution with no mandatory employee contribution, plus optional life and income protection insurance.
For more information, see: Integrated Recovery Coordinator
About you | Mōu
You thrive on helping people navigate complex situations and are motivated by making a genuine difference in the lives of others. Whether your experience comes from recovery, rehabilitation, healthcare, insurance, banking, financial services, retail leadership, debt collection, customer service or another relationship-focused environment, you'll bring the confidence and capability to support people through challenging circumstances while achieving positive outcomes.
You will bring:
Working at ACC | Mō ACC
At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:
How to apply | Me pēhea te tuku tono
Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.
Applications will close 11.55 pm Sunday 30 August 2026 however we may move forward with screening and interviewing sooner so please apply as soon as possible if you are interested.
Applications can only be accepted through the ACC Career Website.
For accessibility support or pātai (questions), email HRHelp@acc.co.nz quoting the Job Identification number 1007193
ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career.
There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster.
As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces.
As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.
