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Integrated Programs Coordinator101 Truman Medical Center
University Health Truman Medical CenterKansas City, Missouri
Financial Counseling Center UHTMC
Full time
varied
40
This position is funded solely by grant funds. Regrettably, should the funding from the grant end, the position you are being offered may cease.
The Integrated Program Coordinator’s primary role is to determine and verify eligibility of individuals for Missouri Medicaid (MO Healthnet) – specifically, those applications completed by UH FCC staff. This involves reviewing applications; gathering necessary documentation; assessing income, assets and other factors to determine program eligibility; as well as verifying and loading insurance in the UH system as patients become approved. Secondarily, this role serves as a front-line representative for the organization by interviewing patients and/or other sources to obtain demographic and financial data, linking patients to clinical and financial systems of the hospital. Communicates health benefit regulations and patient financial obligations to responsible parties. Communication and interviewing may occur in a variety of settings – face to face, over the phone, bedside, within the ambulatory clinics or via online tools.
When on the phone, serves as a first contact for patients and other internal/external customers seeking information about financial assistance. Asks key questions to correctly and rapidly assist patients in answering their questions about financial options. Uses all patient interactions as an opportunity to be a problem solver for system. Makes informed decisions using multiple systems and tools to ascertain eligibility for assistance programs. Is proficient in these activities and systems such that work is performed independently.
Minimum Requirements
High School diploma or equivalent
Must meet state of Missouri employment requirements for all persons contracted to do work with Department of Social Services which includes satisfaction of all state income tax requirements and fingerprinting. Questions about state income taxes should be referred to Missouri Department of Revenue or RSMo Section 105.262
Successfully complete the 6-8 week Family Support Division training related to application processing
Concise written and verbal communication skills
Communication skills to interview patients and families, to gather and exchange information with other hospital staff members, physicians, and resource persons.
Minimum requirements met for Resource Counselor II
Advanced computer, keyboard, Outlook, Word, Power Point, Excel Ability to work in a busy, loud and demanding environment
Must independently recognize and evaluate situations for the level of urgency
Strong emotional intelligence and empathy
Must be detail oriented and accurate
Ability to multi-task and prioritize tasks
Preferred Qualifications
Prefer previous experience as a Family support Division Worker Experience in hospital admission and/or patient accounting desirable Knowledge of basic medical terminology helpful Computer skills preferred include Basic Outlook, Word and Excel
University Health (UH) has all the things you expect from a great health system. With two acute care academic hospital locations, the largest, most comprehensive behavioral health program in the area, a long-term care facility and multiple primary care practices, UH provides the highest quality care – from routine screenings to the most complicated cases. We are the primary teaching hospital for the University of Missouri-Kansas City School of Medicine, so our doctors are academic specialists who teach tomorrow’s doctors the very latest updates.
University Health Truman Medical Center, our downtown campus, is one of the busiest Level One Trauma Center in the city. Providers offer the full range of services with specialties in chronic disease management, high risk pregnancy and sleep disorders along with the state-of-the art Richard and Annette Bloch Cancer Center.
University Health 1, located at 2101 Charlotte Street is an outpatient care and day-surgery center, with sixteen clinics including Sabates Eye Center, Plastic Surgery, Hernia repair and Medical Imaging with Siemens 3D Mammography.
At University Health 2, 2211 Charlotte St, providers offer Primary and Women's Care.
In eastern Jackson County, University Health Lakewood Medical Center sits on 300 acres of beautiful wooded grounds. We are a community hospital providing the continuum of care— from emergency medicine to a nationally-certified orthopaedic joint replacement program — as well as The Family Birthplace, We have several family medical care centers and a radiology center, Medical Imaging Eastland, that provides the latest in technology and specialized breast cancer care.
Mission
University Health is an academic health center providing accessible, state-of-the-art quality healthcare to our community regardless of the ability to pay.
