Job Description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose summary: Actively serving within the Ministry Unit’s (MU) management team, offers leadership and oversight for all Community Services (CS) operations and mission partners (direct reports), aligned and integrated with the MU’s mission priorities and strategic planning and development.

ACCOUNTABILITIES: The incumbent may perform all, some, or similar range of duties.

• Ensure that the gospel of Jesus Christ is exemplified in the performance of all job responsibilities and through personal example

• Support the vision, values and mission of The Salvation Army

• Serve actively as a member of the MU management team

• Participate in strategic planning and development for the MU, ensuring CS’s is meeting strategic goals and outcomes and that mission is integrated across the MU (church and community)

• Pray and share the gospel of Jesus Christ with guests, staff, and volunteers, endevouring to assimilate them to become part of the Body of Christ, as appropriate (including linking to the church family and church programs where possible)

• Coordinate and support fundraising efforts, seasonal programs, Kettle Campaign, food and donation drives, Christmas Assistance, summer camps, community meals, church programming, Emergency Disaster Services; providing leadership for CS’s and offering support in initiatives led by management team/members

• Assist and/or support Corp Officer with planning, leading and facilitating church programming (e.g., Evangelism (Alpha) and Outreach, Adult Fellowship, Children & Youth, Bible Studies, Discipleship programming, Sunday morning worship and Partners in Mission campaign) meeting the integrated mission objectives of the MU

• Make recommendations and actively participate with management team in development and implantation of a Community Council

• Develop and implement a program plan for CS’s that integrates with MU’s missional objectives, with a clear spiritual focus and missional impact identified

• Ensure program plan and all operations of CS’s meet contractual, legal and internal accreditation requirements

• Direct and supervise staff, participating in hiring, onboarding, training, evaluation and discipline; ensure employee safety in compliance with health & safety standards, monitors and analyzes incident reports

• Approve staff absences (sickness, vacation, etc.) in HR system

• Oversee case management, providing direction in operations while maximizing missional impact in all programming including additionally: emergency assistance, community referrals and donations (material and financial)

• Ensure accurate collection and maintenance of data, ensuring privacy requirements, and using statistical reports to create Annual Impact Reports that communicate stories of impact and outcomes.

• Prepares and submits reports, proposals, program evaluations and/or business plans as requested by internal or external sources; maintains confidentiality of all client and staff records and statistical data

• Respond to and address any complaints or concerns, bringing to management team’s attention as needed

• Responsible for ongoing asset mapping, networking and partnership at the community level (including participation in various committees) as a representative of The Salvation Army

• Identify and implement effective practices for risk management

• Actively participate in the upkeep of the fire safety plan, ensuring full compliance, record keeping is accurate, all preventative measures are routinely conducted, and risk management recommendations are identified and shared with the management team

• Support in the development of the annual budget for the MU

• Monitor and review revenues and expenses, as assigned by the Corps Officer

• Identify appropriate plans/strategies for revenue shortfalls and expense overruns

• Performs other work-related duties as assigned

FINANCIAL AND MATERIAL MANAGEMENT

• Minor material responsibilities
• Supports and provides recommendations to the Corps Officer in the preparation of an annual operating budget for the CS’s programs and monitors financial performance of the department budget.
• May be authorized to handle small amounts of cash or a credit card

WORKING CONDITIONS:

• Working environment is typically in the corps building in generally agreeable conditions and some outdoor duties.
• May be asked to work outside of business hours and work overtime should work volumes require
• (e.g., may include some evening and weekend hours, including Sunday mornings)
• Limited travel may be required

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

• Completion of a formal post-secondary/college program of 2-3 academic years in a related field (e.g., Social Work, Leadership, Biblical Studies or practical ministry experience) or equivalent; a combination of equivalent education and experience may be considered

• Proven leadership experience, including 3+ years leadership of direct report staff.

Education, Qualifications and Certifications:

• Food Safe Level 1, CPR, First Aid, WHIMIS and Non-Violent Crisis Training or willingness to complete once hired.

• Able to handle physical demands, which may include lifting/carrying items more than 40 pounds

• Valid Class 5 driver’s license.

Experience and Knowledge:

• Up to five years of related supervisory/ team lead experience.

• Strong computer skills and experience using Microsoft Office Suite

• Proven ability to manage, coach and motivate.

Skills and Capabilities:

• Lead by example, demonstrate positive attitude, a strong work ethic, and a willingness to learn and be flexible in the face of change

• Effective team building and management skills

• Good interpersonal skills both verbal and written

• Strong organizational skills with the ability to complete assignments and meet deadlines with minimal supervision

• Attention to detail, problem solving and analytical skills

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility

• Ability and willingness to provide a satisfactory Police Security Clearance Certificate

• Understanding of societal issues and ability to respond with empathy and compassion

• Knowledge of community-based resources and experience networking with government or social services agencies

• Ability and willingness to help, support, respect, and work with people from diverse backgrounds, faith and walks of life

• Ability and willingness to respect, promote, support, and uphold the vision, values, and mission of The Salvation Army

Compensation:

The target hiring range for this position is $58,531.20 to $73,174.40 with a maximum of $87,817.60.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.caif you have a need for any accommodation and we will be pleased to discuss this with you.