Job Description

Integrated Career Coach

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they doIndiana University Health is seeking individuals who embody these values to join our Mosaic Center team in the role of Integrated Career Coach.

Supports the economic mobility of youth and adults in Central Indiana. Serves as a critical member of each participant's support system and focuses on one-on-one and small group interactions with participants to support their work, life, and learning goals. Guides career choice, employment, training and further education opportunities. Engages with a variety of partners and stakeholders to foster connections among participants and a variety of healthcare career pathways and support services. Engages in outreach and recruitment of participants. Assesses participant interest areas, strengths, work history, educational attainment, skills, abilities, and competencies; supports participants in finding an employment and career pathway match. Completes an individualized overview of available career pathways and works with participants to create an employment plan for short- and long-term goals. Conducts regular ongoing individual coaching sessions with participants to support goal achievement, job placement, education, job retention, and/or job readiness and removes barriers. Monitors participant progress throughout the program cycle, beginning with recruitment or referral and continuing through retention and advancement efforts. Maintains participant records detailing service needs and activities/arrangements for their fulfillment, using data-management procedures established by program management and the funding sources. Maintains knowledge about programs offered through IU Health Mosaic, being able to perform administrative functions, and engage community partners, and other community resources to connect individuals as needed. Maintains an understanding of IU Health and healthcare-specific skill, job, and certification requirements; develops a process with the Mosaic Center team for participants to acquire new skills and access job opportunities. Advocates for hard-to-employ participants. Facilitates and leads group training, financial coaching, and development sessions. Participates in Mosaic Center team building, learning journeys, professional development, and team planning activities.

Key Relationships

Reports to Director-Workforce Development

Direct Reports: None

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Bachelor's Degree or equivalent years of experience is required.
• Requires 3-5 years of relevant experience.
• Requires 5 or more years of relevant partnership and project or program management experience (organizational development, social services, human resources).
• 3-5 years of experience in coaching, mentoring, career or workforce development, or related field is preferred.
• Requires experience working in a variety of settings, has a growth mindset, is self-motivated, works well within a team, and demonstrates a passion for professional development and supporting others in accomplishing their goals.
• Requires excellent verbal and written communication skills.
• Manage admin functions related to facilitating occupational pieces of training.
• Requires demonstrated customer service skills.
• Requires demonstrated financial literacy awareness and knowledge.
• Requires demonstrated awareness of and ability to connect participants with community resources.
• Requires the ability to work independently and remotely as needed.
• Requires familiarity with the communities being served with knowledge and understanding of local needs and resources.

Responsibilities

Connect to Promise - Demonstrates a commitment to IU Health's mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization. Ensure IU Health is working toward its vision of improving the health of all Hoosiers by providing the best care for each person as we practice our values of purpose, excellence, compassion and team.

Relationship Building - Builds rapport and finds common ground with others, creating experiences and interactions where people consistently feel heard, valued and respected. Provides exemplary customer service to internal and external customers by being proactive, responsive and encouraging teamwork. Strives to build a network of contacts, both internal and external to the organization.

Collaboration - Coordinates job activities with team members and leaders as required. Finds workable solutions that can be leveraged by other team members. Seeks out and shares best practices for performing job duties.

Leadership - Takes the initiative to proactively resolve issues, address concerns, identify potential risks, and improve overall processes and outcomes of moderately complex initiatives.

Communication - Shares thoughts and information in a clear, concise and professional manner, in both oral and written communication formats. Demonstrates active listening and seeks further information to ensure clarity and understanding. Promptly responds to requests for information while obtaining guidance where needed.

Cultural & Organizational Effectiveness - Accurately assesses cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality and authenticity. Consistently demonstrates respect for others. Actively fosters an atmosphere of inclusion.

Customer Focus - Identifies current and short-term customer needs and ensures effective delivery of high quality and value-added solutions, products, and services that meet or exceed customer expectations.

Execution - Addresses problems directly and implements objectives effectively. Produces on time high-quality work deliverables. Applies basic project management principles, and applies logical, consistent and organized standard of work practices.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.