Job Description

INTEGRATED CARE COORDINATOR

Make a Meaningful Difference in Community Health

At Tāmaki Health, we believe healthcare is about people first. Every day, our teams work together to support healthier communities across Aotearoa by delivering accessible, compassionate, and high-quality care.

We are now looking for an Integrated Care Coordinator (ICC) to join our team in Ellerslie. This is an opportunity to play a meaningful role supporting patients and whānau, particularly Māori, Pacific, and high-needs communities, to access the care and support they need to live healthier lives.

If you are passionate about patient care, community wellbeing, and making a real impact, we would love to hear from you.

About the Role

As an Integrated Care Coordinator, you will work closely with clinical and operational teams to support patients through preventative health programmes, care coordination, recalls, and health education initiatives.

This is a varied and rewarding role combining patient engagement, health promotion, administration, and care coordination. You’ll help improve health outcomes by supporting patients to stay connected with important healthcare services and screening programmes.

You’ll be involved in initiatives including:

• Immunisation

• Diabetes and long-term condition support

• Cervical, breast, and bowel screening

• Cardiovascular risk assessments

• Smoking cessation and alcohol harm reduction programmes

• Community outreach and patient engagement

This role is based at our Head Office in Ellerslie, Auckland, working Monday to Friday, 8:30am – 5:00pm.

What You’ll Be Doing

• Supporting patients and whānau in accessing healthcare services and preventative programmes

• Coordinating patient recalls, bookings, follow-ups, and outreach activities

• Communicating with patients via phone, SMS, and email

• Promoting healthy lifestyle choices and preventative healthcare

• Supporting patients with long-term conditions and screening programmes

• Maintaining accurate patient records and administrative documentation

• Working collaboratively with clinic teams and wider support services

• Contributing to initiatives that improve patient engagement and community health outcomes

What We’re Looking For

• Qualification in health promotion, public health, healthcare, or a related field

• Understanding of the New Zealand healthcare system and health equity principles

• Strong communication and relationship-building skills

• Confidence working with diverse communities and high-needs populations

• Organised, proactive, and compassionate approach to patient care

• Ability to work collaboratively within a fast-paced team environment

• Knowledge of Medtech Evolution or another patient management system (PMS) is an advantage

• Ability to speak a second language, especially Te Reo Māori or a Pacific language, is highly regarded

You must also hold:

• A full New Zealand driver’s licence and access to a vehicle

• Legal working rights in New Zealand

Why Join Us?

• Be part of a supportive and values-driven healthcare organisation

• Make a genuine impact in the lives of patients and communities

• Access ongoing learning and professional development opportunities

• Join a collaborative and passionate team environment

• Access to free GP consultations at our Local Doctors and White Cross clinics (subject to eligibility and conditions)

Work in a role where no two days are the same.If this sounds like you, please go ahead and hit Apply button!

Tamaki Health is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Only candidates with the legal right to work in New Zealand will be considered for this role.