Job Description

Posting number: 00076

Department: Social Services

Job classification: INTAKE WORKER - TEMPORARY

Posting type: Open

Categories: Social Services

Summary

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This position is a temporary position providing additional support with Crisis Intervention, Low-Income Emergency Home Energy Assistance program. In this position, the Intake Worker will be interviewing customers to determine eligibility for heating, cooling, and emergency assistance.

This position is a temporary, part-time position. Hours may be up to 39 hours per week during peak season. Hours will typically be within a Monday-Friday 8-5 p.m. schedule.

Examples of duties

• Responsible for face-to-face interviews with customers applying for Emergency Assistance Program and Emergency Assistance.
• Responsible for ensuring proper and appropriate customer service is provided at all times.
• Responsible for arranging and organizing records, reports, files and other documents into a defined sequence.

Qualifications

Education & Experience: A high school diploma or equivalent required. One or more years of customer service experience.

Computer Skills: Basic experience and knowledge of Microsoft Office products, Word, Excel, Access and Outlook.

License/Credentials: Bilingual in Spanish, preferred.

Supplemental information

COMPETENCY STATEMENTS:

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Attention to Detail – Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small.
• Autonomy – Ability to work independently with minimal supervision.
• Confidentiality – Ability to distinguish confidential information and maintain the sensitive nature of the information.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
• Initiative – Ability to do more than is required or expected, completes tasks that no one has requested.
• Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
• Multitasker – Ability to multi-task in a fast-paced environment.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

PHYSICAL DEMANDS:

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day)

Physical Demands

Stand F

Walk O

Sit F

Manually Manipulate O

Reach Outward O

Reach Above Shoulder O

Climb O

Crawl O

Squat or Kneel O

Bend O

Talk/Hear C

See C

Taste/Smell N

Lift/Carry

10 lbs. or less F

11-20 lbs. F

21-50 lbs. O

51-100 lbs. O

Over 100 lbs. O

Push/Pull

12 lbs. or less F

13-25 lbs. F

26-40 lbs. O

41-100 lbs. O

Other Physical Requirements

• Vision (Near, Distance, Peripheral)

WORK ENVIRONMENT: Office Environment