Job Description

Job Title

Intake Worker- Grant Funded

Pay Rate Min to Mid Range

$19.99 - $23.49

Time Type

Full time

Under general supervision, is responsible for determining eligibility and enrolling qualified applicants in public assistance programs; prepares status reports; and performs related duties as required. Flexibility to achieve performance excellence in a telework arrangement.

Duties and Responsibilities:

• Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability

• Evaluates applicants' eligibility for public assistance programs

• Provides program information such as specific program benefits and eligibility requirements to potential clients

• Prepares applications and verifies client information for public assistance programs

• Prepares case correspondence including delay notices, denial notices and notices of payment

• Negotiates payment terms and pledges with utility and other vendors

• Educates clients individually or in groups on weatherization and energy conservation procedures

• Prepares weekly workload and case status reports

• Refers applicants and clients to other public service agencies

• May perform site visits to pre-screen applicants who are homebound

• May translate information for non-English-speaking clients

• Performs related duties as required

Minimum Qualifications:

• Graduation from an accredited college or university with a Bachelor's Degree in Social Work or closely related field, and one (1) year of direct client services experience; or an equivalent combination of education and experience

• Knowledge of human services field; knowledge of public service agencies and assistance programs

• Skill in utilizing tact and diplomacy when dealing with diverse groups of individuals

• Ability to operate personal computer and basic office equipment; ability to perform basic mathematical calculations; ability to communicate effectively in Spanish and English, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, outside agencies/vendors and the general public

• Demonstrates technological intuitiveness

• Must secure and maintain a favorable background investigation and clearance

• Must clear a pre-employment physical and a pre-employment drug screen test

• Must have a valid driver's license

• Must be bilingual in English/Spanish

• May be required to work more than 40 hours during the workweek

Working Conditions and Physical Demands:

• Working conditions are in an office / telework environment

• Occasionally moves items weighing up to 10 pounds

• Occasionally move about the office/ telework office

• Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner

• Constantly operates a computer and other office productivity machinery
  Positions self to perform essential functions of the job in an office / telework environment

• Must be able to remain in a stationary position

• Flexibility to achieve performance excellence in a telework arrangement

• Maintains County-issued equipment, software, data and supplies

Working With Bexar County

Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.

Employee Benefits | Bexar County, TX - Official Website

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.