Job Description

Program: Franklin | 1122 Franklin Avenue, Bronx, NY 10456

Position Overview:

As an Intake Worker, you will be one of the first members of the team to interact with our new clients when they enter our shelter site, so it is critical that you are welcoming and supportive at a very difficult time in their lives. You will work as an integral member of the social services team.

Responsibilities will include:

• Conducting intake assessments for all new clients, ensuring that all required paperwork is completed, and all required progress notes and other information are entered into DHS Cares system, accurately, and on a timely basis.
• Familiarizing new clients with the site, ensuring that they understand the requirements of the facility.
• Providing information and referral services to clients as needed and/or specified in their service plans.
• Advocating for clients and assisting in navigation of the service delivery system to ensure receipt of entitlement services and other services as appropriate.

Requirements

• High School Diploma or equivalent.
• Capability to obtain and uphold First Aid/CPR certification.
• Effective oral and written communication skills.
• Excellent interviewing skills.
• Excellent time management and organization skills.
• Availability to provide coverage as needed.
• Computer literacy, particularly with Microsoft applications.
• Bilingual (English/Spanish) a plus.

Compensation

Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

We Have GREAT BENEFITS!

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.
• And More!

Who We Are

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

EOE. A Drug-Free Workplace.