Job Description

The Intake, Triage and Assessment Worker is responsible for delivering
comprehensive intake, psychosocial assessment, and triage services across all
Eleanor Duncan Aboriginal Services programs. The role provides culturally
responsive assessment, risk identification, supported decision-making, and
short-term case coordination (up to 12 weeks) while facilitating internal and
external referrals to ensure the most appropriate and timely outcomes for
clients. Working within a transdisciplinary model, this role collaborates with
the Intake and Triage Nurse and broader program teams to ensure holistic,
culturally safe and person-centred service allocation.

Responsibilities:

• Conduct culturally responsive
  intake, psychosocial and risk assessments across all EDAS programs.

• Undertake suicide, self-harm, DFV
  and child protection risk assessments and develop safety plans within scope.

• Hold and coordinate a short-term
  caseload (up to 12 weeks) while facilitating appropriate referral and
  allocation.

• Provide supported decision-making
  to clients to navigate health, social, justice and community systems.

• Participate as a decision-maker in
  transdisciplinary intake, referral and allocation meetings.

• Collaborate closely with the
  Intake & Triage Nurse and program teams to determine urgency and service
  pathways.

• Exercise professional judgement
  and escalate complex or high-risk matters as required.

• Prepare high-quality case notes,
  referral documentation and risk documentation within required timeframes.

• Advocate for clients within
  internal and external service systems.

• Mentor junior intake staff as
  required and contribute to shared practice development.

• Identify systemic service gaps and
  contribute to service improvement discussions when requested.

• Maintain strong knowledge of
  community, government and non-government referral pathways.

• Represent Gulayi in internal case
  reviews and external interagency meetings when required.

• Uphold trauma-informed,
  strengths-based and culturally safe practice at all times.

• Maintain accurate data entry and
  reporting in client management systems.

• Contribute to continuous quality
  improvement processes within the intake function.

Qualifications:

• Bachelor of Social Work or related discipline, or significant relevant professional
  experience

• Demonstrated lived experience recognised as a genuine qualification

• Current NSW Driver’s Licence

• Current
  NSW Working with Children Check

• Satisfactory
  Police Check – no serious/criminal court record

• Demonstrated experience conducting psychosocial and risk assessments

• Ability to undertake suicide, DFV and child protection risk assessment and safety
  planning within scope

• Strong communication and interpersonal skills, especially with Aboriginal clients and
  families

• Demonstrated cultural capability and ability to work in a culturally safe and respectful
  manner

• Ability to work autonomously while contributing to transdisciplinary decision-making

Desirable:

• Aboriginality

• Advocacy and
  negotiation skills within healthcare and service systems

• Conflict resolution and trauma-informed engagement

• Understanding of the impact of intergenerational trauma, racism, and social determinants on
  Aboriginal health

• Awareness of relevant policies, frameworks, and legislation (e.g. Closing the Gap, Mental
  Health Act, privacy laws)

• Understanding of strengths-based, person-centred, and culturally safe practice models

• Local knowledge of community-based and mainstream supports, housing, and employment services

• Engagement with multi-disciplinary teams, including LHDs, NGOs, and primary care

• Experience delivering culturally responsive support and advocacy

Benefits of Working With Us You will be part of a welcoming and committed team directly impacting the lives of our local Aboriginal community. In this role you will have flexibility to work across several ICT disciplines and actively contribute to the skill development of our team. In addition to the social benefit of the organisation, we offer:

• Competitive salary packaging benefits available to employees of not-for-profit organisations, including up to $15,899 per annum.
• Flexible and family friendly working arrangements negotiable.
• Professional development and training opportunities.
• Access to bi-monthly cultural supervision.
• Free access to the onsite gym facilities.

How to Apply

Please submit your application with your CV and a cover letter responding to the selection criteria.

Enquires: Recruitment@eleanorduncan.org.au

4351 1040