Job Description

The Bridge | Where organisation meets real impact

Do you enjoy helping people, keeping things organised and making sure nothing falls through the cracks?

We're looking for an enthusiastic and organised Intake Support & Administration Officer to join our Marketing, Brand and Engagement team.

In this role, you'll help create a positive first impression for prospective participants, families and referrers by providing administration and coordination support across intake and onboarding activities. You'll also support the broader team with communications, records management, event coordination and day-to-day administrative tasks.

If you enjoy supporting people, building connections and being part of a collaborative team, we'd love to hear from you.

What you'll be doing

• Coordinate intake appointments, meet and greets, site tours and onboarding activities.
• Respond to enquiries and referrals in a professional, welcoming and timely manner.
• Prepare participant information packs, correspondence and routine documentation.
• Maintain accurate records across client management and CRM systems.
• Follow up outstanding information and documentation to support onboarding processes.
• Assist with scheduling, calendars, databases and shared team systems.
• Support the preparation of resources, marketing materials and information packs.
• Assist with community events, expos, open days and engagement activities.
• Help coordinate social media scheduling and other communication activities.
• Contribute to a positive experience for participants, families, referrers and community partners.

What you'll bring

• Experience in administration, customer service, community services, disability services or a similar environment.
• Strong organisational skills and attention to detail.
• Confidence managing multiple tasks and competing priorities.
• Friendly and professional communication skills.
• A collaborative approach and willingness to support others.
• Confidence using Microsoft Office and learning new systems.
• A commitment to respectful, person-centred service.

You don't need to tick every box

While previous intake experience is highly desirable, we recognise that everyone's experience is different. If you're organised, enjoy helping people and believe you could contribute to our team, we encourage you to apply even if your experience doesn't perfectly match every requirement.

Why join us?

• Access up to $18,500 in Not-For-Profit Salary Packaging.
• Flexible working arrangements that support work/life balance.
• An extra day of leave during your birthday month.
• Access to Sonder EAP and wellbeing supports.
• Discounts on private health insurance.
• Comprehensive onboarding and training.
• Ongoing professional development and learning opportunities.
• A supportive, inclusive and values-driven team environment.

Our Commitment

We are committed to creating a workplace where everyone feels respected, supported and able to thrive. We welcome applications from people of all backgrounds, identities, lived experiences and ways of thinking.

If you require adjustments throughout the recruitment process, we're happy to work with you to ensure the process is accessible and supportive.