Lisinski Law Firm

Intake Specialist - Salt Lake City, UT

Lisinski Law Firm  •  Murray, UT (Onsite)  •  2 months ago
Apply
AI can make mistakes so check important info. Chat history is never stored.
46
AI Success™

Job Description

About The Lisinski Law Firm

Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”

Join our Team as an Intake Specialist | Salt Lake City

Are you a bilingual communicator who loves helping people and closing deals?

We are looking for three (3) dynamic Intake Specialists to be the first point of contact for our clients. In this role, you aren’t just answering calls—you are an advocate and a guide. You will be the face of the firm, ensuring every potential client receives a smooth, empathetic, and professional entry into our services.

Base salary plus bonus. Detailed compensation and incentive structure will be discussed during the interview

Your Key Contributions

Essential Job Functions & Responsibilities

1.Learn, memorize, and research the case types we offer at the firm based on Attorney’s guidelines.

2.Conduct one-hour interviews with potential clients and initiate a potential case type based on the Attorney’s direction, training, FAQ documents, and other communications.

3.Lead Interviews with approved sales scripts and empathy to build rapport with potential clients.

4.Review case pricing with clients and determine their best payment option to start a potential case type. Involve the Intake Manager or Intake Assistant Manager to approve manager specials or payment plans.

5.Educate clients on the benefits of partnering with our firm and the payment options available to them.

6.Convert potential leads into admitted clients based on benefits and values of each case type.

7.Schedule and follow up with all leads that have potential case types to clarify information, answer questions, and encourage engagement with the firm.

8.If eligible, based on client’s initial down payment, this individual is responsible for scheduling the sign-up appointment.

9.Responsible for sending contracts to clients following down payment.

10.Stay up to date on weekly legal training with firm attorneys.

Minimum Education and Experience Requirements (Essential Skills, Knowledge & Abilities)

1.Bilingual (Spanish English) B2-C1

2.Proficient with Microsoft Office Suite or related software

3.High School Diploma or equivalent experience

4.Excellent verbal and written communication skills

5.Possess excellent bilingual (English and Spanish) interpersonal and communication skills, both written and verbal

6.World class customer service and selling skills

7.Proven ability to meet deadlines and time manage themselves

8.Impeccable organizational skills and attention to detail

9.Strong problem-solving skills

10.Experience in sales or metrics-based environment preferred

What Makes You a Great Fit

  • Bilingual Fluency: Exceptional verbal and written communication in both English and Spanish (B2-C1).
  • Sales DNA: Experience in sales or metrics-based environments is a huge plus. You know how to meet deadlines and manage your time.
  • Exceptional Service: You are organized, detail-oriented, and dedicated to providing world-class customer service.
  • Tech Savvy: Proficient with Microsoft Office and case management software.

Why this role is for you:

  • Impactful Consultations: You will conduct meaningful interviews to assess client needs and determine how our firm can best change their lives.
  • Drive Results: You’ll use your sales skills to educate clients on our value and convert leads into active cases, directly contributing to the firm's growth.
  • Master of Connection: Using approved scripts and your natural empathy, you will build rapport and guide clients through their payment options and contracts.
  • Professional Growth: Stay at the top of your game with weekly legal training provided by our firm’s attorneys.

How You'll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best!

  • 401k Match
  • Medical, Dental, & Vision Insurance
  • Options for Health Savings Account or Flexible Spending Account
  • Dependent Care FSA
  • Basic Life Insurance
  • Voluntary Life & AD&D
  • Disability Insurance
  • Voluntary Accident Insurance
  • Voluntary Hospital Indemnity Insurance
  • Employee Assistance Program
  • Calm App Subscription

Our Firm

At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.

Lisinski Law Firm

About Lisinski Law Firm

Our dedicated attorneys with impressive trial experience and impeccable reputations represent clients nationwide and can help change your life by legalizing your status so you can remain here with your family, for good. Our mission is to bring compassion back to law by protecting client rights, representing and fighting for what our clients deserve.

Far too often we see genuine, good people silenced because they don’t have the resources they need to see their case through. Nothing can feel more intimidating than sorting through paperwork, keeping track timelines, and navigating the complex immigration system. Our attorneys advocate ruthlessly for your rights with compassionate representation. We anticipate the needs of our clients and are well-versed in proactive planning if you or a loved one are in need immigration support. As our client, you will always be our top priority. That is our promise.

Industry
Legal & Compliance
Company Size
501-1,000 employees
Headquarters
Dublin, Ohio
Year Founded
2020
Social Media