Empower Healthcare Solutions

Intake Specialist Non Clinical

Empower Healthcare Solutions  •  Little Rock, AR (Onsite)  •  3 months ago
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Job Description

Job Location: Empower Healthcare Solutions LLC - Little Rock, AR 72223
Position Type: Full TimeEducation
Level: None
Travel Percentage: None
Job Shift: Day
Job Category: Admin - ClericalThe Intake Specialist – Utilization Management (Non-Clinical) provides administrative and operational support to the Utilization Management (UM) Department by serving as the first point of contact for utilization management requests. This role is strictly non-clinical and does not involve the evaluation, interpretation, or application of clinical criteria or medical judgment.
The Intake Specialist supports continuity, accuracy, and timeliness of UM workflows by receiving requests, confirming eligibility, creating cases, entering initial data into the UM platform, and routing requests to the appropriate clinical reviewer in accordance with established policies and procedures.

Qualifications

Required Qualifications
- High School Diploma or GED (required)
- Ability to work in a fast-paced, high-volume call and case-management environment
- Strong data entry, documentation, and attention-to-detail skills
- Professional verbal and written communication skills
- Basic computer proficiency and ability to navigate multiple systems simultaneously
Preferred

Qualifications
- Experience in healthcare administration, managed care, utilization management, or prior authorization intake
- Familiarity with electronic UM or authorization platforms
- Experience working with providers, facilities, or health plans
- Knowledge of healthcare terminology (non-clinical)
Empower Healthcare Solutions

About Empower Healthcare Solutions

Empower’s model of care ensures individuals with behavioral health needs or intellectual or developmental disabilities (IDD) receive the right care, in the right setting, at the right time to improve health outcomes and manage total health care costs.

Our mission is to empower individuals to lead fuller, healthier lives at home in their communities. Our members are at the center of all we do. We partner with providers, advocates, and the community to deliver the right solutions for an improved quality of life for our members

We identify all of the individual’s treating providers and include their input when developing the individual’s plan of care. Ensuring the plan is person-centered, we identify individual’s strengths and needs by collaborating with them and their family members during the development process. We also address their functional needs based upon their Independent Assessments. We then develop clinical interventions to help our members navigate the medical, behavioral health, and developmental disability systems as well as access community resources to address their needs.

Industry
Healthcare & Social Services
Company Size
51-200 employees
Headquarters
Little Rock, Arkansas
Year Founded
2017
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