Job Description

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

TitleIntake Specialist, Legal

LocationNew YorkMetropolitan Area

ReportstoDirector ofLegalServices

Pay Range:$28.57– $28.57per hour (effectively $52,000– $52,000per year)

ClassificationNon-Exempt

Employment TypeFull-time(35hourper week)

The Intake Specialist, Legal will perform specific intake procedures to identify and overcome barriers that would otherwise impede the structure developed for guiding clients in becoming self-sufficient. They will also assess and respond to what clients need when coming to them in crisis or in a less thanoptimumstate. Further, the Intake Specialist, Legal willbe responsible forfinding solutions for a myriad of related issues as they arise. Compassion and patience are assets in this field, and communication skills are imperative. Organization is also crucial as case records must be maintained accurately and efficiently. In addition, the Intake Specialist may be crossed-trained to understand job functions within their designated unit of the Legal Services department. 

Primary Job Responsibilities/Duties

The primary job responsibilities and duties of the position shall include, but not necessarily be limited to, the following:    

• Provide direct services to new clients including intake, engagement, assessment, referral, advocacy, counseling, exit summaries and follow-up. 

• Document all interactions with, or on behalf of, clients. 

• Maintain familiarity with program resources available on- and off-site. 

• Attend staff meetings and serve on committees as required. 

• Attend professional meetings, educational conferences, and in-service trainings. 

• Maintain current and accurate documentation, progress notes, and data tools both physically and electronically. 

• Maintain Confidentiality. 

• Maintain a professional appearance. 

• Time management and prioritization. 

• Interacting with other departmental staff. 

• Perform general clerical duties. 

• Develop and maintain good communication with other programs and units within the organization to facilitate inter-agency referrals. 

• Provide coverage for other areas as directed/needed. 

• Perform additional duties as assigned. 

Physical Requirements

• Ability to walk, stand, kneel, crouch, and bend over.

• Ability to lift, reach, and handle objects weighing up to 25 pounds.

• Ability to sit at a desk and work on a computer for prolonged periods.

• Ability to travel to and fromdifferent locationswithin New York City, as needed.

Work Environment / Schedule Requirements 

• While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, employees maybe requiredto work on or during evenings, weekends, and holidays.

Qualifications  

• High School or General Educational Development (“GED”) Diploma, or equivalent combination of education and experience isrequired. 

• Must be able to read, speak, write, and understand English for administrative purposes. Bilingual (English/Spanish) fluency is preferred. 

• Strong oral and written communication, time management, and organizational skills. 

• Commitment to the Organization’s mission. 

• Proven ability to work well and collaboratively with diverse groups.

• Proven ability to handle multiple tasks effectively under pressure 

• Strong organizational skills, detail-oriented, and efficient 

• Maturity, integrity, and sound judgment.

• Mustsubmitto employer-determined drug screening prior to employment. 

• This position may be subject to one or more checks before and/or during employment.  

Equal Employment Opportunity

NAICA is an equal opportunity employer committed tomaintaininga diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. 

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email toHumanResources@naicany.orgwith the Subject “Reasonable Accommodation Request.” 

Competitive Benefits Package

• Comprehensive Health, Dental and Vision Benefits for full-time employees 

• 403(b) Retirement Savings Plans 

• Loan Forgiveness Programs for eligible employees 

• Paid Holidays and Vacation 

• Paid Time-off 

• Vol Life Insurance and AD&D 

• Term Life and AD&D insurance 

• Long Term Disability 

• Employee Assistance Program support (EAP) 

• Commuter Benefits Program 

• Aflac: Short-Term Disability, CA, Accident and Hospital 

• Employee Discount Program 

False Statements

Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.  

At-Will Employment Disclaimer

While wesincerely hopeto form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.