Job Description

Intake Specialist:

Intake Coordinator- Global

Columbus, OH

Position Title: Intake Coordinator Specialist

Location: Global Meals, Columbus OH

Salary:$ 21.00/hr.

Monday- Friday Daylight

Intake Specialist! Are you looking for a job with good work/life balance that also allows you to make a difference in people's lives? If so then we have an exciting opportunity to join our team of dedicated team members. In addition to being a great place to work we offer a starting wage of $21.00/hour. To start your career with us apply today!

Position: Intake Specialist

2741 East Fourth Avenue, Columbus, OH 43219

Full-time • Onsite • Monday–Friday, 8 a.m.–4:30 p.m.

$21 - $25 per hour, based on relevant experience

Organized? Notice the details others miss? Follow through without being reminded?

Global Meals is looking for an organized professional to manage new referrals and ongoing service requests.

You’ll work through tickets from case managers, payers, and funding sources for Medicaid waiver and taxpayer-funded city and county programs, keeping consumer accounts and meal services accurate as needs and authorizations change.

What You Will Do

• Process new referrals and ongoing tickets from case managers, payers, and funding programs.
• Review new, updated, and renewed authorizations; verify eligibility, approved dates, meal quantities, and service frequency.
• Coordinate meal increases or decreases, service cancellations, pauses, and resumptions, ensuring effective dates and delivery schedules match approved changes.
• Resolve missing or conflicting information, track pending tickets through completion, and document account updates accurately.
• Communicate changes to consumers and internal teams, including billing, customer service, and delivery; protect confidential information and escalate unresolved issues.

What You Bring

• Strong attention to detail, organization, and ownership of follow-up.
• Relevant intake, authorization, ticket management, or service coordination experience; two or more years preferred.
• Clear communication, sound judgment, and the ability to manage competing priorities independently.
• Comfort with Microsoft Office and electronic records; experience with Medicaid waiver, DODD, or local government-funded programs is a plus.
• High school diploma or equivalent.

What We Offer

Health and dental insurance, 401(k) with company matching, paid time off, paid holidays, and training on our

systems and procedures.

Apply Today!!

Submit your résumé and a brief note about your relevant experience. We’re looking for someone who catches the details and sees every referral and service request through.