Join a team that connects people to the care they need, when they need it most.
We're looking for an experienced Intake Specialist to serve as a vital first point of contact for individuals seeking behavioral health services. In this role, you'll conduct clinical screenings, coordinate access to care across the lifespan, and help ensure that every person who reaches out is met with professionalism, compassion, and a clear path forward.
This position sits at the intersection of clinical judgment and operational excellence. You'll triage complex calls, guide colleagues through urgent situations, and work to keep our access systems running smoothly—all while upholding the standards that make high-quality behavioral health care possible.
Lead daily access operations — Manage scheduling, referral processing, and waitlist coordination to ensure timely service delivery. Monitor workflows, implement updates, and adjust processes to improve efficiency and the client experience.
Conduct clinical screenings — Assess callers' presenting needs and risk levels to determine the appropriate level of care, whether that's a diagnostic intake, crisis services, outpatient therapy, or a specialty program.
Support your team in real time — Serve as a resource for other Intake Specialists during escalated, complex, or emotionally charged calls. Provide guidance and decision support when it matters most.
Ensure compliance and quality — Verify insurance eligibility, maintain accurate documentation, and apply payer, licensing, and accreditation standards (including BHDDH, DCYF, and Joint Commission requirements).
Collaborate across the organization — Act as the primary contact for internal and external stakeholders on access-related questions. Participate in quality improvement efforts and recommend process enhancements.
Required:
Core strengths we're looking for:
Preferred:
This is an on-site role involving extended computer-based work and telephone communication. You'll interact regularly with clients and staff across the facility. The position requires the ability to sit, stand, bend, and move within the building, and to lift up to 25 pounds.
Access is where care begins. When someone reaches out for behavioral health services, the person who answers that call shapes their experience—and often, their willingness to follow through. As an Intake Specialist, you'll play a direct role in reducing barriers, speeding access to treatment, and supporting a system designed to meet people where they are.
If you're ready to bring your clinical instincts, operational skills, and genuine care for others to a role where they'll make a real difference, we'd like to hear from you.
For Full-Time Employees Working 40 hours per week, EBCAP offers:
• Subsidized, comprehensive medical (BCBSRI) and dental (Delta Dental) insurance plans
• Supplemental vision insurance (Delta Dental)
• Voluntary medical and dependent care flexible spending accounts
• Up to 3% matching 403(b) retirement plan
• Employer-paid life insurance
• Generous paid time off including 15 vacation days, 12 holidays, 2 personal days, and 6 sick days
• Mileage reimbursement
• Tuition reimbursement
• Employer-paid professional development
• Employee assistance program
East Bay Community Action Program (EBCAP) is a private, non-profit 501 (c) (3) corporation. The mission of EBCAP is to provide high-quality, comprehensive and accessible health and human services to assist people to achieve their fullest potential.
In 2016 EBCAP merged with East Bay Center (EBC), a state recognized Community Mental Health Center (CMHC) and Integrated Health Home. Given that the two were recognized at the local, state, and national levels as premier providers, the transformation and merger into a single organization greatly enhanced the level of expertise and expanded the breadth and depth of services that EBCAP could offer to the communities it serves.
With this merger, EBCAP received provisional approval by the state as an Accountable Care Entity, an in-house partnership of medical, dental, behavioral health, and social service providers working together to create a shared culture of collaboration and transformation of the health care system. The ACE will focus on supporting high quality care, enhancing health information technology, and experiencing shared savings through agreements with major Medicaid providers, such as Neighborhood Health Plan of RI.
EBCAP is proud to provide a full array of services including integrated family health, behavioral, and dental services; Head Start and Early Head Start; Women, Infants and Children; family development; Healthy Families America home visiting; Heating and Energy Assistance; Victims of Crime Act information and referral services; and much more!
The vision of EBCAP is to be recognized as the premier human service agency in the east bay.
