Job Description

About Us

Kinyara Health is a business with a unique mission: to keep personal, local care alive for ageing Australians and people living with disability - helping individuals find their forever home care within one of our remarkable, community‑founded brands across New South Wales, Victoria and South Australia.

In the face of significant industry reform, we’ve doubled down on this commitment. As a result, Kinyara has grown at pace - expanding into the hearts and homes of more Australians, while staying true to the local care that defines us.

Our growing group operates through a distinctive service model, where long‑established community businesses (some with legacies of up to 45 years) have their histories and connections honoured. These local teams are supported by shared services and a technology‑forward approach that strengthens consistency and sustainability - without ever compromising client experience or community connection.

Through growth and transition, we remain deeply anchored to our purpose, quality standards and culture - creating an environment that attracts thoughtful, capable people who are motivated to do meaningful work and make a genuine impact.

About The Role

Join our team and be the first point of connection for individuals and families exploring home care.

The Intake Specialist blends sales, service and genuine care. You’ll guide older Australians through one of the most important decisions they make - helping them understand their Support At Home options to confidently take their next step.

You’ll own the end-to-end client journey - from first enquiry through to onboarding - building trust, understanding needs and converting interest into meaningful, long-term care relationships, while driving growth in a way that is personal, ethical and grounded in what’s right for the client.

This is a true, community-facing role - you’ll be out in the field most days, meeting clients in their homes, building local presence and creating real connection at the point it matters most. Working closely with our Business Development team, you’ll act as the key client touchpoint, turning demand into meaningful, ongoing care relationships.

This role will suit someone who enjoys being on the road, is comfortable with the pace and accountability of a performance-driven environment, and takes pride in delivering outcomes without ever compromising the client experience. We take a “serve and solve” approach - focusing on understanding and meeting client needs first, with strong results following as a natural outcome.

This is a highly field-based role, with most of your time spent in the community across the South East - and flexibility to support growth across other regions, including the West, as needed. Our Victorian offices are in Carrum Downs, Balaclava and Tullamarine.

Key responsibilities include:

• Lead in-home consultations, assessing needs and guiding clients toward the right care solution
• Conduct timely follow-up and progression of enquiries to maintain momentum and conversion
• Manage your own pipeline, prioritising activity to achieve consistent outcomes
• Work closely with the Business Development team to support local growth and community presence
• Build strong relationships with clients, families and referral partners
• Provide clear, practical advice on services, pricing and onboarding requirements
• Ensure all client information and documentation is completed accurately and compliantly
• Maintain up-to-date records and track activity through CRM systems
• Stay connected to client experience, supporting a smooth and positive transition into care

About You

You’re someone who builds trust quickly and knows how to guide people through important decisions with confidence.

You’re commercially aware, but your approach is grounded in empathy and doing the right thing - able to balance outcomes with a genuine care for the client experience.

You’re comfortable working in a fast-paced, high-ownership role. You take initiative, manage your time well and follow things through without needing close direction.

You’re equally at ease on the phone and in person, and enjoy being out in the community, building relationships and creating opportunity.

Our ideal candidate will also have:

• Experience in sales, customer service or client-facing roles with clear accountability for outcomes
• Confidence assessing needs and translating them into practical, tailored recommendations
• Strong communication and active listening skills
• Ability to manage a pipeline, prioritise activity and maintain consistent follow-up
• A structured approach to documentation and CRM systems
• Sound judgement - knowing how to balance pace, quality and client needs

Experience in home care, healthcare or community services will be highly regarded, but not essential.

Other role requirements:

• Australian working rights.
• Driver licence and access to a registered and insured vehicle
• Background check: NDIS Worker Screening Check or National Police Check (or willingness to obtain)
• First Aid and CPR certificates (or willingness to obtain)

About The Good Stuff

• A short-term incentive scheme aligned to performance and client outcomes
• A highly autonomous, field-based role where you own your results and how you work
• The opportunity to build real connection in the community - not just work behind a desk
• A growing organisation that has scaled rapidly, offering stability, opportunity and exposure to change during a time of significant sector reform
• The chance to work alongside a dedicated growth and operations team focused on delivering strong client outcomes
• A values-led culture where “good care is good business” and client experience comes first
• A supportive team environment that values sound judgement, thoughtful decision-making and continuous learning

About The Process

Our process includes an initial phone screen, interviews with key stakeholders, and a psychometric assessment to support the process.

We aim to keep things transparent and well-paced, with clear communication throughout.

Apply now and join us on the journey to shaping the future of Australian home care.