Job Description

The Intake Specialist is responsible for the day-to-day operations of the Intake Department. This person reports directly to the Intake Manager and acts under his or her direction.

Specific Responsibilities:

• Answer phones in high-volume call center
• Create and field client intakes
• Collect and record information from potential clients and open cases in case management software
• Receive and distribute mail
• Collect and record police reports

Requirements

• High volume phone, call center, and/or law firm experience is preferred
• Exceptional communication skills
• Ability to work well under pressure and to exercise good judgment
• Strong attention to detail, organized and able to multitask and prioritize workload
• Strong working knowledge of MS Office
• Ability to 55 wpm
• Must work well in a team atmosphere
• Ability to lift a minimum of twenty pounds

KNOWLEDGE

Highly proficient in MS Outlook, Word, and Excel.

Basic business practices. Standard clerical and general office administration procedures. High command of English grammar, usage, punctuation, and spelling. Use of computers and related software applications.

SKILLS

Coordination skill to operate a personal computer keyboard to utilize software and other computer programs to create documents.

Coordination skill to operate office phone and headphones.

Coordination skills to operate printers and calculators.