Job Description

Job Title: Intake Specialist

Location: Remote (South Africa) - US Hours - 9am-5pm EST

Job Type: Full-time

Key Responsibilities:

• Respond promptly and professionally to inquiries via phone, email, and other communication channels.
• Guide clients through the intake process, explaining requirements and next steps clearly.
• Collect, review, and verify client information and documentation.
• Schedule appointments and assessments as needed.
• Maintain accurate and organized records in the company’s CRM or intake systems.
• Collaborate with clinical and administrative teams to ensure timely onboarding and service delivery.
• Follow up consistently with clients to obtain outstanding information or documents.

Requirements

Requirements:

• Excellent communication skills, both verbal and written, with a professional and empathetic telephone manner.
• Strong organizational and time management skills with keen attention to detail.
• Comfortable using digital tools and platforms such as Google Workspace, CRM systems, and scheduling software.
• Ability to work independently in a remote environment while maintaining productivity and accountability.
• Previous experience in healthcare, social services, or customer service roles is preferred.
• Familiarity with ABA therapy or similar behavioral health services is a plus but not required.
• Reliable internet connection and ability to work US business hours.

Benefits

1. Comfortable working U.S. hours
2. Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.