Collabera is a leading Digital Solutions company providing software engineering solutions to the world’s most tech-forward organizations. With more than 25 years of experience, we have hired over 17000 employees across 60+ offices globally and currently place 10000+ professionals annually to support critical IT engagements at more than 500 client sites, 80% being the Fortune 500.
With Collabera, you:
Please let me know the best time and number to connect with you or please give me a call on {your number} to discuss this further. Also, if you happen to know anyone who fits this role, please do send us their resume. We do have a referral policy.
Employee Relations Consultant
--Receive inbound calls and conduct case intake from a queue for 6-8 hours per day
-- Provide consultation on general policy questions, drive resolution for less complex cases
-- Identify cases requiring escalation and complete required documentation.
--Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed
Required Skils:
• Ability to quickly build rapport, ask probing questions and take thorough notes while talking to inquirer.
• Time management in controlling the call (fast paced environment).
• Strong documentation, communication and organizational skills with attention to detail for documentation in case management system.
Desired Skills:
• Call Center experience, specifically intake
• Working in case management systems
• HR / ER experience
Responsibilities:
--Intake information from a phone queue for 6-8 hours per day
--Complete intake form and tracker
--Set up case in case management system
--Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed
--Expectation of 15 minutes per intake
Please call me at 515-954-3712 if you are interested in this role :)
Cognixia is a digital transformation partner with a focus on future-proofing the modern workforce. With Rewire by Cognixia - the revolutionary learning platform delivering customized training and specialized certifications - and JUMP by Cognixia - the hire, train, deploy program focused on delivering digitally native talent - Cognixia will guide you through your digital transformation and beyond. Since 2014, over 130,000 people across 45 countries have been trained in digital technologies by Cognixia’s team. Whether it’s upgrading your workforce in tomorrow’s technologies, delivering digital-ready talent to hire, or building a digital transformation roadmap for your business, Cognixia can help you get ahead of the technology curve.
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