Job Description

Position Title: Intake & Scheduling Coordinator

Work Set Up: Onsite

Schedule: 9:00 PM to 6:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a detail-oriented and customer-focused Intake Coordinator to support patient intake, referral coordination, and authorization processes for Home Health services. This role is responsible for managing referrals, verifying patient eligibility, coordinating with healthcare teams, and ensuring smooth patient transitions while maintaining excellent customer service and compliance standards.

What You’ll Do:

• Manage patient referrals, admissions, and intake coordination for Home Health services

• Gather and verify patient information, insurance coverage, authorizations, and eligibility

• Coordinate with physicians, case managers, social workers, and internal teams regarding referrals and patient care transitions

• Communicate with patients, families, and caregivers regarding services, coverage, and scheduling

• Monitor referrals, documentation, and service utilization to ensure timely processing and compliance

• Answer office phones and provide support for inquiries and scheduling needs

• Maintain referral tracking reports and update patient information in ABS and internal systems

• Assist with issue resolution, escalations, and coordination between departments

• Support community and partner relationships by providing timely updates and excellent service

What We’re Looking For:

• 2+ years of relevant experience preferred

• Experience in healthcare intake, scheduling, customer service, or home health is a plus

• Strong communication, organizational, and multitasking skills

• Excellent phone etiquette and customer service orientation

• Ability to work independently and manage urgent priorities effectively

• Proficient in Microsoft Office (Word, Excel, Internet applications)

• Strong attention to detail and problem-solving abilities

• Comfortable handling multiple referrals, scheduling demands, and coordination tasks in a fast-paced environment

• Familiarity with Home Health processes, insurance verification, and authorizations

• Experience using ABS or similar healthcare systems

• Ability to troubleshoot issues and escalate concerns when necessary

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!