Job Description

Gaylord Specialty Healthcare is a health system dedicated exclusively to medical rehabilitation. We provide inpatient and outpatient care for people at every point in their journey from illness or injury to the most advanced state of recovery they can achieve. Our Mission: To enhance health, maximize function, and transform lives. Our values: Integrity, Compassion, Accountability, Respect and Excellence. These values guide us in providing quality patient care and transforming the lives of our patients.

Performs a variety of administrative, receptionist and clerical tasks to support front office functions of the Outpatient Therapy Department.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Answers incoming calls professionally and courteously, directs calls to appropriate staff members, takes complete messages with caller’s name, date, time and phone number.
• Greets patient, gives patient intake materials and HIPAA Privacy Practices, “attends” patient in EMR, and notifies staff/ provider of patient’s arrival. Obtains appropriate signatures on consent forms and creates and processes patient’s chart.
• Schedules patients for physician and therapist appointments, cancels and reschedules appointments, optimizing use of provider time through efficient scheduling. Adjusts clinical treatment schedules as directed by the clinician.
• Files and retrieves medical records.
• Collects copays and payments or balances on accounts and manages credit card payments.
• Enters charges and payments for patient visits.
• Answers inquiries regarding Gaylord Health Systems and assists patients, families and visitors in resolving problems.
• Delivers customer service based on department standards.
• Performs all other related duties as assigned.

Pre-Registration Intake:

• Registers new patients by obtaining required physician and patient information, and updates patient demographics on return visits. Obtains, verifies and enters information into Meditech. Completes MSP Questionnaire accurately and completely.
• Works with other Gaylord departments, including Registration, Benefits, Radiology, Laboratory and Pharmacy.
• Answers inquiries regarding Gaylord Health Systems and assists patients, families and visitors in resolving problems.
• Utilizes resources available to ensure clean data entered into the EHR system.
• Processes referrals, maintains pending appointment list and wait lists, scheduling appointments within 48 hours of referral.
• Delivers customer service based on department standards

Qualifications:

• Associate's degree preferred and 2 years related experience and/or training or equivalent combination of education and experience.

• Proficient in Micro Soft Office software. Proficient in Practice Management Systems. Excellent organizational skills. Knowledge of coding and medical terminology. Multi-tasking, flexibility, telephone skills, customer service, time management, organization, attention to detail, professionalism, quality focus.

WORK SCHEDULE: Full-time, Monday – Friday; 32 hours/week

We Are An Equal Opportunity Employer – M/F/D/V