Job Description

Intake Coordinator | Brooklyn, NY · $25–$30/hour

About the Role This is a people-first role at a homecare agency where your work directly shapes how clients and families experience care from day one. As the Intake Coordinator, you'll serve as the first point of contact for potential clients — guiding them through assessments, managing the full intake pipeline across multiple service types, and ensuring every person feels supported and informed throughout the process. Beyond intake, you'll also play an active role in the agency's growth through outreach and relationship-building with prospective clients and referral sources.

Key Responsibilities

Client Intake & Assessment

• Respond promptly to inquiries via phone, email, and in person regarding homecare services
• Conduct initial assessments to determine eligibility and identify client needs
• Manage and complete intake procedures for HHA, MLTC, HMO, NHTD, and PDN services
• Collect, verify, and maintain accurate client information including medical history, insurance details, and service preferences

Care Coordination & Communication

• Keep clients and families informed throughout the intake process with timely follow-ups and clear communication
• Address client concerns and escalate complex cases to the appropriate team members when needed
• Provide regular updates to marketing teams on the status and progress of referrals

Outreach & Growth

• Contact prospective members to offer and explain homecare services
• Support community outreach initiatives and build relationships with referral sources
• Drive referrals through the full intake pipeline to secure timely authorizations and convert cases to active services

Qualifications

• Strong verbal and written communication skills
• Proficiency in computer software and standard office tools
• Excellent organizational, scheduling, and time management abilities
• Strong interpersonal skills with a commitment to confidentiality and professionalism

Interested? Send your resume to: Koppel@bhirednyc.com