Job Description

Easterseals MORC is hiring for an Intake Registration Specialist to help make a difference and become part of something bigger than yourself!

We are looking for Game Changers!

The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team.

Benefits of Being a Superhero!

Benefits:

• Low-cost Dental/Health/Vision insurance
• Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption.
• Generous 401K retirement plan
• Paid Leave Options Available
• Up to $125 bonus for taking 5 days off in a row.
• 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
• Wellness Programs
• We are a PSLF (Public Service Loan Forgiveness) Employer.
• We provide bonuses and extra incentives to reward hard work & dedication.
• Mileage reimbursement in accordance with IRS rate.
• Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi.
• Student loan repayment options
• Pet Insurance

Qualifications:

• High School Diploma or Equivilent
• At least two years experience in a clerical role; healthcare preferred

As an Intake Registration Specialist, you will play a pivotal role in promoting recovery for individuals and families served. At Easterseals MORC, we provide Same Day Access to Intake which means that individuals and families who are seeking access to services may walk-in (or virtually sign-in) the same day they request services. You will actively engage with individuals and families seeking mental health services, offering a welcoming and supportive intake experience.

You will have the role of greeting individuals and families as they check in for same day access intake appointments, both in-person and virtually, providing information about available services, beginning the intake process by helping individuals and families with intake forms and self-assessments, and instilling a sense of hope. You will also assist these individuals and families as they check out from the intake experience by scheduling next appointments. Your responsibilities will encompass community inclusion activities, advocacy, education, and various direct services aimed at enhancing the intake experience of our individuals and families served.

• Assist individuals through their intake process including the check-out process by scheduling next appointments.
• Enhances engagement and outreach of new individuals and families by providing a welcoming, supportive intake experience and offering smooth transition from an individual’s first access point for services to intake appointment and to ongoing program services.
• Direct services may include outreach and engagement in the office or virtually. It may also include, linkage to community supports, coordination with community partners, in-home services, and advocacy.
• Attends team meetings and receives assignments from supervisor, team leader or designee. Assists team and staff in identifying program environments that are conducive to recovery; lending their unique insight into mental illness or dual diagnosis and what makes recovery possible.
• Educates new individuals and families on EM service array and person-centered planning process, often during same day access to intake. Promotes client decisionmaking and assists consumers in determining goals and objectives that will help reach recovery.
• Assist consumers in obtaining services that suit their individual recovery needs.
• Completes the intake pre-session process which includes a series of registration and intake forms to assist with the intake process.
• Reports and documents service activity according to Easterseals MORC’s Operations Manual, Medicaid Provider Manual and Michigan Mental Health Code.
• Demonstrates knowledge of principles of trauma informed care.
• Willingness to support and assist consumers with trauma related issues