Be the first point of contact that changes lives.
At Anglicare, we believe everyone deserves to be seen, heard and supported. For over 170 years, we've walked alongside individuals, families and communities, providing care where it's needed most.
Our vision is simple yet powerful:
Jesus Christ honoured, lives enriched and communities strengthened.
About the role
As the first point of contact for many people accessing our services, you'll create a welcoming and supportive experience from the very first interaction.
You'll complete intake and assessment activities, coordinate referrals, provide high-quality administrative support and deliver practical, person-centred assistance to help clients achieve their goals.
This is a varied role combining customer service, administration and community support, making it ideal for someone who enjoys helping people while keeping operations running smoothly behind the scenes.
In this role you'll
Be the first point of contact for clients accessing Anglicare services, providing a welcoming and professional experience.
Conduct intake, screening and initial assessments, coordinating referrals to appropriate programs and supports.
Deliver person-centred support that promotes independence, wellbeing and positive client outcomes.
Maintain accurate client records, case notes and documentation in line with organisational and legislative requirements.
Provide administrative support including data entry, filing, scanning, correspondence, appointment coordination and maintaining shared inboxes.
Assist with client onboarding, service coordination and day-to-day office administration.
Build positive relationships with clients, colleagues and community stakeholders to support effective service delivery.
Ensure all work is completed in accordance with funding requirements, organisational policies and privacy legislation.
About you
You're passionate about helping people and thrive in a role that balances client interaction with administration.
You enjoy building relationships, solving problems and maintaining high-quality administrative processes while ensuring every client feels welcomed and supported.
Experience in intake, administration, community services, customer service or support work.
Demonstrated experience supporting people from diverse backgrounds and with varying support needs.
Strong administration skills with exceptional attention to detail.
Experience maintaining confidential electronic records and client databases.
Excellent organisational and time management skills with the ability to manage competing priorities.
Strong written and verbal communication skills.
Intermediate Microsoft Office skills including Outlook, Word, Excel and Teams.
Experience using client management systems or CRMs (desirable).
Ability to work both independently and collaboratively within a multidisciplinary team.
A commitment to person-centred practice and Anglicare's Christian values.
Essential requirements
Current NSW Driver Licence.
Experience in community services, intake, administration or support work.
National Police Check (or willingness to obtain).
Working With Children Check (where applicable).
Current First Aid Certificate (or willingness to obtain).
Why Anglicare?
When you join Anglicare, you're joining one of Australia's most trusted care organisations, committed to enriching lives and strengthening communities.
Salary packaging to maximise your take-home pay.
Ongoing professional development and career progression opportunities.
A supportive, collaborative and values-driven team environment.
Employee wellbeing initiatives and access to support programs.
Meaningful work where you can make a genuine difference in the lives of individuals, families and communities every day.
Ready for a career that means more?
If you're passionate about supporting people, enjoy building relationships and thrive in a role that combines client engagement with administration, we'd love to hear from you.
Apply now by submitting your resume and cover letter.
If you would like to discuss prior to applying pls contact Candy Malcolm, Operations Manager 0417 565 068.
Application Close Date: August 07, 2026
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
