Job Description

About Us:

Bidgerdii Community Health Services is an Aboriginal and Torres Strait Islander community controlled primary health care service, operating in the Rockhampton and wider Central Queensland region for more than 30 years.

Bidgerdii provides comprehensive primary healthcare and wellbeing services, collaborates with partner agencies for integrated continuity of care and advocates for health policy and health system reform.

Our services include general practice bulk-billing clinics, social and emotional wellbeing and generalist counselling services, chronic disease management, preventative health screening, children and family health and early childhood education services.

About the Role:

The purpose of the Intake Officer role plays a vital role in delivering high-quality secretarial and administrative support to ensure the effective and efficient provision of SEWB services within clinics and the community. This position focuses on facilitating and streamlining the intake process for individuals seeking social and emotional support services within the SEWB team.

Key responsibilities include managing the intake workflow, coordinating client communication, and ensuring the efficient and confidential handling of intake documentation. Additionally, a crucial aspect of this role is maintaining communication with internal and external stakeholders and managing the client data record system to support optimal care pathways.

By providing essential administrative support to the SEWB team, the Intake Officer ensures that individuals in need of social and emotional support can access the appropriate services in a timely and supportive manner.

Casual Contract ending 30th June 2026

About You:

You a compassionate, optimistic individual wanting to make a difference in peoples lives especially our Aboriginal and Torres Strait Islander community and also have the following:

• Certificate IV or higher in the area of either counselling, psychology, social work, mental health or related area or willing to obtain.
• Demonstrated understanding of the history and effects of the forcible removal of Aboriginal and Torres Strait Islander children and a comprehensive understanding of contemporary Aboriginal and Torres Strait Islander issues
• Effective communication skills and a demonstrated ability to communicate effectively with Aboriginal and Torres Strait Islander people
• Demonstrated managerial skills with experience and knowledge of social, emotional and mental health issues which may include culturally appropriate healing methods and trauma and grief counselling skills
• Ability to work as an effective member of a team and willingness to refer clients to other services when necessary
• Competence with computers, especially the use of word-processing and database software

Practical Requirements:

• Valid Blue Card (Working with children check)
• Current C Class Drivers Licence (QLD) – essential
• Immunisation requirements – It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases: Measles, Mumps, Rubella, Varicella, Hepatitis B, Hepatitis A, COVID19 and pertussis (whooping cough) during their employment.
• Satisfactory Police Criminal History Check.

What we Offer:

We offer excellent working conditions with up-to-date technology, great work life balance with flexible work hours (Monday – Friday, 8.00am – 5.00pm).

We also offer excellent career progression and development opportunities in an innovative, community focused organisation where we are committed to continuous improvement and have exciting plans for the future.

Other perks for joining us (not limited to):

• Competitive Salary
• Generous Salary Packaging
• Awesome Organisation Culture
• 12% Employer Superannuation Contribution
• 17.5% Leave Loading

How to Apply

Click ‘Apply Now’ to submit your application and please include:

• Your current CV or resume, including referees.
• A short 1 - 2 page cover letter outlining how your experience, abilities and knowledge align with the organisational values, accountabilities and “Key Selection Criteria” section of the Role Description.
• Include any additional forms / evidence as listed on the Position Description.

Please note pre-employment checks will be carried out on successful applicants recommended for employment which may include confirming your qualifications, professional registration/s, previous employment history (including any previous disciplinary action), police criminal history check, Australian work status and vaccination requirements.

If you need more information, please contact HR and Recruitment team hr@bidgerdii.org

We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Bidgerdii strongly encourages Aboriginal and Torres Strait Islander applicants for this position.