Job Description

About The Lisinski Law Firm

Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”

About the Role

This is the "Red Carpet" of the Lisinski Law Firm.

You aren’t just a coordinator; you are the first face and voice a family interacts with when they are fighting for their future. We don't do "basic" customer service here—we provide a high-stakes, high-empathy experience.

As the Intake Office Coordinator in Naperville, you are the engine of the intake process. You’ll be managing the chaos of a busy office—handling everything from FBI fingerprint submissions to ensuring our welcoming area is pristine—all while maintaining a bilingual flow between departments. If you're someone who gets a thrill from "ruthless attention to detail" and can pivot from a complex client inquiry to an inventory check without breaking a sweat, you belong here. If you’re just looking for a desk job to hide behind, keep scrolling.

Your Key Contributions

• Client Welcome & Experience: Greet and assist clients upon arrival, providing a "red-carpet" experience and ensuring the welcoming area is clean and organized.
• Intake Support: Conduct initial assessments, gather necessary information, and verify client documentation.
• Technical Processing: Take client fingerprints, submit them to the FBI, and scan/upload all authorization forms and contracts into the case management system.
• Logistics & Admin: Prepare intake folders and mail Welcome Kits; manage office supply inventory and collect client payments following safety procedures.
• Communication: Answer and direct incoming calls, confirm or reschedule client appointments, and coordinate communication between multiple departments.

What Makes You a Great Fit

• Bilingual Proficiency: You must be fluent in both Spanish and English (verbal and written).
• Experience: 1–3 years of experience in customer service is preferred.
• Education: High school diploma or equivalent experience.
• Technical Skills: Proficient in Microsoft Office Suite and comfortable learning case management systems.
• Soft Skills: You possess "ruthless attention to detail," excellent organizational skills, and the ability to multitask and prioritize work independently.

How You'll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best!

• 401k Match
• Medical, Dental, & Vision Insurance
• Options for Health Savings Account or Flexible Spending Account
• Dependent Care FSA
• Basic Life Insurance
• Voluntary Life & AD&D
• Disability Insurance
• Voluntary Accident Insurance
• Voluntary Hospital Indemnity Insurance
• Employee Assistance Program
• Calm App Subscription

Our Firm

At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.