Job Description

Requisition No: 876558

Agency: Agency for Persons with Disabilities

Working Title: INTAKE & ELIGIBLITY MANAGER - 67072266

Pay Plan: SES

Position Number: 67072266

Salary: $42,561.57 to $64,125.36 Annually

Posting Closing Date: 05/29/2026

Total Compensation Estimator Tool

AGENCY FOR PERSONS WITH DISABILITIES

POSITION: COMMUNITY AND SOCIAL SERVICE MANAGER I - Selected Exempt Service (SES)

WORKING TITLE: Intake Eligibility Manager

POSITION NUMBER: 67072266

OPEN COMPETITIVE OPPORTUNITY

*This is an ANTICIPATED VACANCY*

12/31/26

This posting may close before the posted closing date.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

This position is not a Telework position and is required to report to the APD office in the area it serves.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com
• Paid Maternity and Parental Leave.

The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics.

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

*Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.

SALARY RANGE

$42,561.57 - $64,125.36 Annually $1,636.98 - $2,466.36 Bi-weekly

This position is responsible for communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work, and who have the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action, including all employees serving as supervisors, administrators, and directors.

The Work You Will Do

Monitors workflow and ensuring deadlines are met, as well as ensuring full compliance with pertinent chapters and sections of Florida Statutes, Florida Administrative Code, and Agency Policies and Procedures. Works with individuals and families with regards to intake and eligibility determination, pre- enrollment case management, working with service providers ensuring compliance with supported employment and supported living activities, and establishing and maintain community contacts and networking for the Region. Assists the DROM in completing ad hoc reports and in completing assignments.

Provides leadership and direction to develop and maintain a well motivated, productive work force, by facilitating staff development through training opportunities and fair equitable application of department personnel practices.

Oversee intake and eligibility processes, facilitate integrated case coordination between service units to ensure comprehensive delivery of services through available community resources. Oversee pre-enrollment management.

Provide oversight and coordination of all crisis tool activity.

Assist in the authorization of Individual and Family Supports funds in accordance with budgetary requirements and applicable laws and rules.

Oversee the implementations of strategic initiative to increase employment opportunities for Agency clients.

Provide oversight of Supported Living services in applicable with Florida policies and procedures. Collaborate across the Region to enhance strategic partnerships with other state agencies and other external partners to benefit the clients of APD. Participates in meetings, conferences, forums, within the department and community outreach. Develops and maintains effective working relationships with other departmental administrators and sister agencies.

Participate in emergency planning and response.

Meets Region specific projects and assignments timeline from State Office, Regional Operations Manager (ROM), and DROM.

Minimum Qualifications

• High School Diploma or its equivalent.

• Valid Driver’s License or other efficient means of transportation and willing to travel for work purposes.

• Four years of related professional experience.

Knowledge, Skills, And Abilities

Knowledge of:

• Microsoft Office Programs (Word, Excel, Outlook, Teams, SharePoint).

• APD iConnect to complete business processes.

• Methods of compiling, organizing, and analyzing data for the purpose of monitoring and evaluating staff.

• The structure and content of the English language, including meaning and spelling of words, rules of composition, and grammar.

Ability to:

• Provide responsive customer service.

• Work with individuals with developmental disabilities.

• Multi- task effectively.

• • Use tracking systems to monitor and complete work assignments within required timeframes.

• Communicate effectively, orally and in writing, and the ability to prepare reports.

• Lead, supervise and manage people.

• Establish and maintain effective working relationships with internal and external customers.

• Deal with the public in a tactful, courteous, and effective manner.

• Analyze problems comprehensively and recommend solutions /change(s) quickly and effectively.

• Demonstrate sound judgment and decision making, weighing the costs and benefits of a potential action.

• Be flexible and prioritize workloads.

Additional Information

Profile Completion

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year.

Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

Retiree Notice

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date.

Direct Deposit Program

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

Background Screening Requirement

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-Verify), which electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at 1-877-562-7287.

Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.