Intake Coordinator

Based in Los Angeles, BD&J is California’s leading personal injury law firm, having recovered over $2 billion for our clients. We pride ourselves on providing compassionate and client-focused service, and we are looking for a driven and detail-oriented Intake Coordinator to join our team.

The Intake Coordinator is the first point of contact for potential clients. This role requires exceptional communication skills, empathy, and the ability to gather and process information efficiently to ensure that all potential cases are properly evaluated and moved forward promptly.

Responsibilities include:

• Answer incoming calls and respond to web inquiries from potential clients in a timely and professional manner
• Collect and document detailed information about potential cases
• Perform initial screenings to determine case viability
• Ensure all intake forms and documents are completed and organized
• Maintain accurate and detailed records in our case management software
• Follow up with potential clients to collect additional information or documents when needed
• Work closely with attorneys and case managers to transition qualified cases smoothly
• Ensure all intake procedures are followed with consistency and attention to detail

Skills & Requirements:

• 1-2 years of experience in a client service, intake, or legal administrative role preferred
• Excellent communication skills, both written and verbal
• Strong attention to detail and organizational skills
• Ability to multitask and manage a high volume of incoming inquiries
• Comfortable handling sensitive and confidential information
• Proficient in Microsoft Office and case management systems (FileVine experience is a plus)
• Empathetic, professional, and calm under pressure
• Bilingual in Spanish is required

We offer an excellent compensation package including:

• Guaranteed competitive pay plan
• Proficiency/performance bonus
• 401K
• 80 hours of vacation the first year of employment
• Paid holidays
• Medical, dental, vision, and life insurance
• Supplemental insurance
• Opportunity for advancement

At BD&J, we have a clear vision: to be the place where a diverse mix of talented people want to come, stay, and do their best work. We pride ourselves on bringing the best results to our clients and know our company runs on the hard work and dedication of our passionate and creative employees.

BD&J is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

BD&J is an Equal Opportunity/Affirmative Action Employer dedicated to a policy of compliance with all federal, state, and local laws regarding nondiscrimination in employment. No questions included in our application process are intended to secure information to be used for unlawful purposes.

Consistent with the provisions of the Americans with Disabilities Act (ADA), applicants may request accommodations needed to participate in the application process.