Job Description

Who we are:

Golden Steps ABA is on a mission to change lives—one step at a time. We’re not just building a team; we’re creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us.

Why You’ll Love Working with us:

Unmatched Culture

• Connection is at the heart of who we are. Whether we’re sharing laughs at team outings, enjoying monthly lunches, or celebrating milestones together, we make time to connect, have fun, and grow as one team.

Diversity & Inclusion

• We thrive on different perspectives. Our strength lies in the unique experiences of our team — fostering a collaborative, inclusive space where everyone’s voice matters.

Growth & Advancement

• We don’t just hire — we invest. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage.

Support for Continuing Education

• Your goals matter. That’s why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We’re helping you level up your skills and chase your career dreams.

Responsibilities

A day in the life:

• Understand our services and clearly communicate the Golden Steps difference to families seeking care.
• Quickly establish a relationship with inquiring families by phone, email, chat, and/or text to provide excellent service with the goal of getting every child enrolled in our treatment within 30 days from the start of the intake process.
• Support in verifying all required documents and demographic information (client details, insurance coverage, autism diagnosis, physician referral for assessment and ongoing ABA therapy, etc.)
• Supports in verifying diagnosis requirements. Following up with providers and/or client when information is missing.
• Advocate the benefits of maximizing prescribed hours for optimal service and utilization.
• Accelerate access to therapy by confirming that clients have received a professional evaluation and referral for ABA services.
• Fully document all information from potential clients, doctor’s office, and insurance companies in appropriate system (CRM and Central Reach, among others) to track the intake process in conjunction with daily/weekly audits.
• Maintain confidentiality in accordance with HIPPA and company standards.
• Transition ongoing management of case to internal resources.
• Other tasks as assigned.

Qualifications

What You’ll Bring:

• 2 years of excellent customer service experience.
• Social Intelligence - recognizing and comprehending the reactions of others and understanding the reasons behind their responses.
• Open to consistent coaching and feedback – actively being part of a team striving for perfection.
• Active Listening - dedicating full attention to others' statements, carefully comprehending the points made, asking relevant questions, and refraining from interrupting at inappropriate moments.

Benefits

Benefits and Perks Created to Support You

Enjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match — because great work deserves great benefits.

• Competitive Pay. Hybrid schedule. Make a difference and love doing it.
• We are a small, employee-centric organization driven by our collective commitment to ABA excellence.

Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.