Job Description

• Process and coordinate non-clinical intake referrals
• Support referral entry, tracking, and distribution
• Assist with phone coverage and daily intake operations
• Verify insurance eligibility and coverage information
• Obtain and track service authorizations and utilization
• Communicate insurance and authorization details to clinical, billing, and collections teams
• Prepare payer reports as requested after clinical review
• Perform data entry for service-related charges
• Order and monitor medical supplies when needed
• Maintain patient confidentiality and HIPAA compliance
• Provide professional customer service and maintain positive working relationships
• Support agency goals, policies, and performance improvement activities
• Complete additional duties as assigned

• High school diploma or equivalent preferred
• Minimum typing speed of 35 WPM
• Basic computer skills and strong organizational abilities
• Customer service or client-facing experience required
• At least one year of experience in home health, healthcare, hospital, or medical office setting preferred
• Basic knowledge of insurance verification and authorization processes preferred

• Comprehensive Health Coverage – Affordable medical, dental, and vision plans to keep you and your family covered.
• Retirement Savings Support – Company-matched 401(k) contributions (up to 3% of your annual salary).
• Generous Referral Program – Earn up to $600* for referring qualified candidates.
• Career Development Opportunities – Invest in your future with up to $6,000* in tuition reimbursement.
• Paid Time Off* – Enjoy vacation days*, sick leave, and paid holidays* to maintain a healthy work-life balance.