Job Description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Performs a multi-skilled role which combines out-patient administrative services in the following areas: patient check-in and check-out, patient scheduling, securing treatment pre-certification authorization from insurance providers, arranging patient prescription refill authorizations, and responding to patient phone calls. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Performs a multi-skilled role which combines out-patient administrative services in the following areas: patient check-in and check-out, patient scheduling, securing treatment pre-certification authorization from insurance providers, arranging patient prescription refill authorizations, and responding to patient phone calls. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Greets patient and/or patient’s representative. Maintains responsibility for activities related to patient admission, registration, discharges and transfers.
• Assist with patient check-in and check-out.
• Performs receptionist duties for department.
• Performs other job functions.

Education/Formal Training Requirements

• Required - High School Diploma or Equivalent

Work Experience Requirements

• Required - Healthcare or medical office environment 1-3 years

Knowledge, Skills and Abilities

• Knowledge of basic medical terminology and ICD & CPT codes.
• Strong knowledge insurance authorization process and procedures.
• Proficient in Microsoft Office (Word and Excel).
• Ability to set priorities, coordinate and organize multiple tasks, maintain efficient workflow, and work without close supervision.
• Ability to handle emotional or stressful situations in relationship to patients in acute distress or medical crisis.

Supervision Provided by this Position

• There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.