Be a part of a world-class academic healthcare system at UChicago Medicine as an Intake Coordinator with our Digestive Disease clinic in DCAM This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.
We provide care for all types of digestive conditions, from inflammatory bowel disease and liver disorders to esophageal, pancreatic and bile duct diseases, as well as all forms of gastrointestinal cancers. Our GI specialists offer exceptional care based in advanced, research-driven medicine for both common and rare GI conditions. We are one of the nation’s top-ranked hospitals for gastroenterology and GI surgery.
Under general direction, serves as the first point-of-contact for patients and physicians to coordinate services with UCMC medical professionals, ancillary services, BSD, and hospital offices/staff. Provides administrative services, data analysis, and customer service to facilitate efficient and effective processes for patients to access various services within the hospital. Provides guidance to patients through the evaluation process, works with various departments to ensure patients complete their itineraries, revises and communicates itinerary changes as required.
Essential Job Functions
Serves as the primary contact for non-clinical care coordination through the continuum of care for patients, families, and referring physicians.
The first point-of-contact for patients and physicians to coordinate services with UCMC medical professionals, ancillary services, BSD, and hospital offices/staff.
Coordinates and manages educational/advisory meetings, evaluation tests, and consultations for patients within specified time periods.
Immediately and independently resolves issues encountered during the day to keep the patient on schedule.
Provides advance notice to patients and referring physicians of required follow-up testing to maintain regulatory compliance, and coordinates the required follow-up. Collaborates with various departmental staff to ensure proper insurance and billing information is provided for patient’s services
Manages and utilizes databases such as the program’s patient progress database (Microsoft Access) and the MBSAQIP data registry platform to enter surgical patient data in a timely manner, maintain updates, provide statistical data, and provide detailed reports (charts, graphics, tables, etc) as needed to management on patient services.
Creates and organizes mailings as applicable to regulatory agencies.
Manages the day-to-day operations for the collection and transliteration of primary source documentation for regulatory reports for patients.
Responds to inquiries from regulatory agencies, resolves issues/discrepancies, and prepares correspondence to ensure the proper and timely transfer of appropriate information.
Generates and distributes program materials, welcome packets, educational materials, appointment itineraries, and various notification letters per protocols.
Triages patients, responds to referring physicians, UCMC medical professionals, and case manager requests, and independently determines the appropriate course of action.
Handles confidential information consistent with Federal HIPAA legislation, and all other applicable federal, state, local, and institutional regulations with regard to confidentiality
Performs other duties assigned.
Required Qualifications
A minimum of two years’ experience in a hospital or medical setting preferred.
Experience working with various Microsoft based computer software programs for Excel and Word.
Knowledge of scheduling templates, insurance verification, and third-party collection procedures.
Knowledge of hospital billing and collection processes.
Ability to perform basic data analysis.
Ability to solve problems independently, performs multiple tasks simultaneously, exercise good judgment, and work effectively in a team environment.
Ability and willingness to cooperate with co-workers, supervisors, and physicians to best serve the patients.
Ability to learn and incorporate new systems and processes.
Excellent customer service and interpersonal skills requiring tact, discretion, and maintaining patient confidentiality.
Excellent verbal and written communication.
Ability to attend mandatory training classes offered by the Medical Center after hours or on weekends, with advance notice.
Preferred Qualifications
Certification in Medical Terminology
Experience in patient advocacy
Experience using Mac
Position Details:
We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.
UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities
UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.
As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.
Compensation & Benefits Overview
UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.
The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.
Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine
The University of Chicago Medicine has been at the forefront of medicine since 1927, when we cared for our first patients. Our mission is to provide superior health care in a compassionate manner, ever mindful of each patient's dignity and individuality. To accomplish our mission, we call upon the skills and expertise of all who work together to advance medical innovation, serve the health needs of the community, and further the knowledge of those dedicated to caring.
As one of the nation’s leading academic medical institutions, UChicago Medicine comprises the Medical Center, Pritzker School of Medicine and the Biological Sciences Division. Its main Hyde Park campus is home to the Center for Care and Discovery, Bernard Mitchell Hospital, Comer Children’s Hospital and the Duchossois Center for Advanced Medicine. It also has a 108,000-square-foot facility in Orland Park as well as an outpatient clinic in Chicago's South Loop, as well as affiliations and partnerships that create a regional network of doctors in dozens of Chicago-area communities.
UChicago Medicine offers a full range of specialty-care services for adults and children through more than 40 institutes and centers including an NCI-designated Comprehensive Cancer Center. It has 805 licensed beds, nearly 850 attending physicians, about 2,500 nurses and over 1,100 residents and fellows. Harvey-based Ingalls Health joined UChicago Medicine’s network in 2016.
