Job Description

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi’s most comprehensive nonprofit provider of children’s behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been recognized as a Great Place to Work® for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for 2025–2026. At Canopy, employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges.

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:

• Competitive Compensation
• 403b Retirement Plan with Match
• Medical, Dental, Vision Insurance
• PTO/Vacation
• Employee Wellness Program and Counseling Services

Intake Coordinator - Position Overview:

• The Intake Coordinator has the primary responsibility for scheduling client appointments, casework data entry, and effectively communicates with clients and visitors.
• This role will assist in record keeping, file maintenance, and assisting with special projects.
• The Intake Coordinator must understand the purpose and function of the CAC and be knowledgeable of existing policies and procedures.
• Additional responsibilities include supporting the SMCAC Program Director.

Job Responsibilities:

• Answer phone calls and redirect them when necessary
• Manage and schedule daily/weekly/monthly calendar for forensic interviews
• File and update client’s contact information
• Develop and maintain a filing system
• Receive incoming referrals for allegations of child abuse from law enforcement and CPS.
• Process incoming referrals
• To work collaboratively with all organization staff
• To abide by the requirements of all policy and procedural manuals.
• To relate positively and collaborate effectively with the personnel of other agencies and community resources.
• To complete all case documentation within specific timeframes
• To attend and participate in regularly scheduled case conferences to ensure case management standards are met and appropriate decisions are made.
• To participate in staff meetings, training programs, workshops and conferences as required.
• Other duties as assigned.

Required Qualifications:

• The Intake Coordinator must have a High School Diploma or GED with a minimum of 3 years administrative related experience.
• Knowledge of Child Advocacy Center operations and its mission preferred.
• Adaptability when dealing with constantly changing processes, computer systems and federal grant programs.
• Ability to work independently and manage time effectively.
• Experience working with confidential and sensitive information; critical thinking skills and effective time management.
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook.
• Ability to multi-task and prioritize in a fast-moving, deadline-driven setting.
• Demonstrate a high-level of customer service and professionalism in all communications.
• Prefer experience in working with diverse professionals from child protection, law enforcement, court systems and related community services.
• Must be at least 21 years of age, have a valid driver’s license, a good driving record, proof of legally appropriate auto liability insurance, and must be willing to use personal vehicle for organization business.
• Moderate travel is required.
• Candidates must meet the basic requirements of passing a criminal history background check.