At Paul Davis Restoration of West Richmond, the Intake Coordinator plays an important role for the company. This individual is often the first impression of the business by potential clients, whether it be in person or on the phone. We are currently seeking a candidate who enjoys interfacing with customers, has a positive, warm presence, great attention to detail, and a strong work ethic.
o Answer incoming calls, take messages or direct to relevant party.
o Review and distribute voicemails and messages from our answering service.
o Gather all relevant data for new leads and input into job tracking software.
o Handle all intake.
o Alert the team and schedule initial appointment, if requested.
o Follow up with clients to determine satisfaction and areas for improvement throughout all job phases.
o Provide feedback to the team and ensure resolution.
o Explain and request reviews from clients. Respond to reviews if asked.
o Assist colleagues whenever there is an opportunity to do so.
o Interface with clients and vendors at reception.
o Assist with filing as needed.
· At least one year of customer service experience with a proven ability to be professional, and calm.
· Administrative experience (preferred but not required.)
· Willing to function as customer service representative/receptionist.
· Technologically savvy with the ability to quickly learn new software.
· Great communication, collaboration, and interpersonal skills.
· Ability to take initiative and be proactive.
· Leadership Development – our company grows from the inside. If you are determined and motivated enough, you have the ability to grow your career and explore new opportunities if you wish to.
· Hourly pay: $19-$24/hr.
· Medical (half paid by the company), Dental, Vision, and Aflac Insurance offered.
· Paid Vacation
· Paid Holidays
· 401k and matching
Paul Davis Restoration of West Richmond is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, veteran status, or disability status.
Compensation: $19.00 - $24.00 per hour
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
To provide opportunities for great people to deliver Best in Class results
Paul Davis Restoration is a leading property restoration company in North America, specializing in emergency services for residential and commercial properties. Founded in 1966, the company offers a comprehensive range of services, including water, fire, smoke, and mold damage restoration. With over 320 franchise locations across the United States and Canada, Paul Davis is known for its quick response, expertise, and commitment to customer satisfaction.
Paul Davis Restoration is part of FirstService Brands, a subsidiary of FirstService Corporation. FirstService Corporation is a publicly traded company listed on the NASDAQ and Toronto Stock Exchange (TSX) under the ticker symbol "FSV." FirstService Brands is a leading North American provider of essential property services, and it owns several other property service companies, including California Closets, CertaPro Painters, and Floor Coverings International.
