Job Description

Responsive recruiter

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Flexible schedule

Job Title: Intake Coordinator

Reports to: General Manager

Paul Davis is looking for an Intake Coordinator to serve as a vital support system for both our customers and the organization. As the first point of contact for our customers, the Intake Coordinator must consistently demonstrate a positive, empathetic attitude and professional demeanor. This role plays a key part in advancing our mission of delivering exceptional residential and commercial emergency restoration services for disasters of all sizes. The ideal candidate will have exceptional attention to detail, advanced computer skills, and the ability to effectively prioritize and manage multiple tasks in a fast-paced environment.

Why Paul Davis? Join the leading restoration team to help us be THE difference-maker in the communities we serve while delivering exceptional results. We are a purpose-driven business, focusing on our Vision, Mission, Values and Paul Davis’ 10 Serving Basics…this is how we will win.

Our Vision: To provide extraordinary care while serving people in their time of need.

Our Mission: To provide opportunities for Great People to deliver Best in Class Results.

Our Values Deliver what you promise. Be Direct with Respect for the individual. Have pride in what you do. Practice continuous improvement. Do what it takes to win.

Key Responsibilities:

• Initial Customer Contact: Engaging with customers and providing a positive first impression of our company.
• Identifying potential job opportunities
• Data Entry: Accurately inputting and managing information in our systems.
• Committed to Excellent Customer Service: Demonstrating dedication to delivering exceptional service during our customers' time of need.
• Internal Communications and Follow-Up: Effectively coordinating with team members and customers and follow-up on essential tasks.
• Detail Oriented: Paying close attention to detail to maintain accurate records and communications.
• Multi-Tasking Capabilities: Efficiently handling multiple tasks and responsibilities.
• Support to Team Throughout Divisions: Assisting various departments within the company as needed.
• Shows Initiative: Being proactive and resourceful in addressing challenges.
• Positive Attitude: Maintaining a positive and professional demeanor in all interactions.

Requirements:

• 5+ years of Customer Service experience.
• 2+ years of Comprehensive Computer skills, Microsoft office and outlook
• 5+ year of Data Entry experience.
• 1+ year of High-volume phone experience.
• Schedule: Monday, Wednesday, Thursday, Friday: 9 am - 5 pm; Tuesday: 8 am - 5 pm

Team Compensation and Benefits:

• Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
• Monthly cross-training opportunities to advance your career
• Flex schedule - at Paul Davis we are committed to our team and their well-being. We have instituted the ability for flex hours that ensures team members get the time they need for personal matters while still being able to work full-time.
• Paid training
• Health, dental and vision insurance
• 401K with company match
• Referral program
• Great culture and team dynamic
• Competitive hourly wages, starting at $16/hr.

Working Conditions and Physical Requirements:

• Full time, 40+-hour work week
• In-office environment

Pre-Employment Testing:

As part of our commitment to maintaining a safe and compliant workplace, employment offers are contingent upon the satisfactory results of a criminal background check and 10-panel drug screening.

Apply today!

Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you. We support and hire Veterans, and we are an Equal Opportunity Employer!

Compensation: $17.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results