Job Description

The Intake Coordinator is responsible for managing all aspects of the client/patient intake process to ensure timely, accurate, effective intake and referral process for the System. To ensure coordination of reimbursement in a manner which reflects the System’s philosophy and maintains compliance with all state, federal and payer regulations and the System’s policies and procedures. The Intake Coordinator also maintains positive relations with client’s/patient’s and referral sources responding to customer requests and concerns and managing the insurance verification and authorization processes.

Essential Job Functions:

• Welcoming clients/patients to the organization.
• Effective communication of referrals and client/patient information to all disciplines.
• Thorough and accurate completion of Screening/Admission paperwork with the understanding of the requirements and importance of the paperwork.
• Basic comprehension of ICD-10 and HCPC/CPT codes.
• Basic knowledge of therapy types.
• Understand the data entry process for client/patient demographics in the EHR.
• Verifying medical insurance coverage and benefits for each client/patient as well as ensuring appropriate financial clearance.
• Scheduling appointments for consultations, tests, and procedures.
• Maintaining up to date Census utilizing Bed Board.
• Answering phone and email inquiries in a timely manner.
• Promotes operational efficiency
• Addressing any client/patient complaints or concerns.
• Performing clerical work, such as filing, copying, or faxing.
• Preparing and maintaining client/patient charts.
• Complying with the regulations and policies of the organization.
• Working collaboratively with leadership assigned to multiple locations.
• Duties and responsibilities may be added or changed at any time at the discretion of management, formally or informally, either in writing or verbally.

Knowledge, Skills, and Abilities:

• Ability to work independently.
• Strong affinity for customer service.
• Type at least 40 wpm with a high level of accuracy.
• Like working with culturally diverse populations.
• Excellent organizational and time-management skills.
• Great communication skills.
• Computer literacy - Google Suite, Word, Excel.

Experience and Education Qualifications:

• High school diploma or equivalent.
• Past experience in patient intake or medical office administration.

Supervisory Requirements:

• None

Employment Requirements:

• Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.
• Completion of New Hire Orientation at the beginning of employment.
• All training requirements including Relias at the beginning of employment and annually thereafter.
• Current driver’s license, acceptable driving record and current auto insurance.

Physical Requirements:

ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Adult & Child Health is a Smoke and Tobacco Free Workplace.