Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Title: Intake Coordinator

Reports To: Director of Intake

Supervises: N/A

The Intake Coordinator is responsible for managing the intake and referral process for prospective home care patients. This role serves as a key liaison between referral sources, patients, clinical teams, scheduling, and operations to ensure a smooth and efficient onboarding experience from referral through start of care.

The ideal candidate is highly organized, customer-service driven, and experienced in a fast-paced home care environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage incoming patient referrals and intake requests
• Coordinate the intake process from referral through start of care
• Obtain and verify authorizations from insurance providers, pharmacies, and other applicable parties
• Communicate with referral sources regarding patient status and start of care updates
• Collaborate with scheduling and clinical teams to coordinate patient coverage and services
• Maintain accurate patient records and documentation within internal systems
• Monitor changes in patient status, service needs, or assigned staff and report updates appropriately
• Answer intake-related calls and provide exceptional customer service to patients and referral partners
• Ensure all intake documentation is completed accurately and timely
• Support compliance with NYS DOH regulations and company policies

QUALIFICATIONS/EDUCATION/LICENSURE/CERTIFICATIONS:

• Home care or healthcare intake experience preferred
• Working knowledge of NYS DOH healthcare operations
• Strong organizational, multitasking, and time management skills
• Excellent communication and interpersonal abilities
• Strong attention to detail and problem-solving skills
• Ability to work efficiently in a fast-paced environment
• Proficiency with computers, smartphones, tablets, and healthcare software systems
• Customer-service oriented mindset
• Bachelor’s degree preferred

Work Environment:

• Monday – Friday (Full-Time, On-Site)

Compensation Range

• Salary: Up to $34.62 an hour

Always Compassionate Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Always Compassionate Health are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, creed, national, social or ethnic origin, political viewpoint, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, protected veteran status, citizenship status when otherwise legally able to work, or any other status protected by the laws or regulations in the locations where we operate.

CORPWKD

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!