Job Description

Job Title: Intake Coordinator

FLSA Status Full Time - non-exempt
Reports to: Program Manager

Schedule: M-F 8:30-5:00 PM

Rate of Pay $23.00 hourly

Closing Date: 4/15/2026

Benefits Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function

Join the mission-driven team at The Salvation Army Harbor Light Center as we support men on their journey to recovery from substance abuse. We are seeking an empathetic and detail-oriented Intake Specialist to serve as the first point of contact for individuals seeking admission to our men’s drug and alcohol relapse prevention program.
Reporting to the Program Manager, the Intake Specialist will conduct thorough assessments, coordinate services, and provide crisis support when needed. This role is essential in welcoming new clients, ensuring accurate enrollment, and connecting individuals—including veterans—to the care and resources they need to succeed. The Intake Specialist also represents Harbor Light at community meetings and events, advocating for clients and promoting our mission of hope and healing.

Key Responsibilities

• Conduct screenings, assessments, and orientations for individuals seeking admission.
• Enter and maintain accurate client data in WellSky and HMIS databases.
• Maintain communication with case managers, probation officers, referral sources, and prospective clients.
• Coordinate with VA case managers to manage logistics and intake for veteran clients.
• Track and manage a list of prospective clients, making referrals to external resources when appropriate.
• Develop and maintain systems to monitor client enrollment, progress, and program outcomes under the direction of the Program Manager.
• Collaborate with funding agencies to meet intake, assessment, and reporting requirements; follow up to resolve enrollment issues.
• Prepare reports for contracts with the Department of Human Services and other funding entities.
• Attend staff meetings and collaborate as part of a multidisciplinary team.
• Demonstrate respect for clients, colleagues, and the mission of The Salvation Army.
• May teach a class on life skills/relapse prevention if needed.
• Perform other duties as assigned by the Program Manager or Administrator.

Education & Experience
• High school diploma or GED required; some college coursework preferred.
• 2-3 years’ experience in human services, social work, or substance abuse treatment strongly preferred.
• CAC I certification or peer coaching certification preferred.
• Experience working with individuals facing addiction, homelessness, or mental health challenges is highly desirable.

Knowledge, Skills, and Abilities
• Strong data entry and organizational skills; familiarity with HMIS a plus.
• Understanding of addiction, recovery, and relapse prevention.
• Ability to administer and interpret UA and BA tests for male clients.
• Experience managing client records in a clinical or social service setting.
• Knowledge of government and agency grants, including SNAP enrollment requirements.
• Excellent verbal and written communication skills; ability to communicate with professionalism and empathy.
• Strong interpersonal skills and ability to maintain confidentiality.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Respect for individuals from diverse backgrounds and experiences.

Driving

• Valid driver’s license not required

Background Check

• Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies.

Physical Requirements
• Ability to maneuver.
• Ability to remain in a stationary position.
• Ability to grasp, push, pull, and reach overhead.
• Ability to operate telephone.
• Ability to lift 25 pounds.
• Ability to access and produce information from the computer.
• Ability to understand written information.
• Qualified individuals must be able to perform the essential duties of the position with or without accommodation.