Job Description

Intake & Engagement Officer The Bridge | Where organisation meets real impact

Love keeping things on track while helping people feel genuinely supported? If you’ve got experience in disability or the NDIS space and enjoy balancing systems with human connection, this could be your next role.

At The Bridge, we create opportunities, build connections and support people to live meaningful lives - and this role helps make that journey smooth from day one.

What you’ll be doing:

• Enquiry Response - Be the first point of contact for new participants, families and referrers delivering excellent customer service.
• Pipeline Management - Maintaining referral pipelines, follow‑ups and CRM accuracy.
• Scheduling Coordination - Working with internal teams to organise meet‑and‑greets, come-and-trys trials and transition activities.
• Client Assessment and Risk Identification - Conducting participant assessments and identifying risks and contributes to the development of Individual Risk Profiles.
• Documentation Readiness - Ensures all client documentation is complete, accurate and compliant prior to service commencement.
• Quotes & Agreements - Preparing quotes and managing service agreements in line with organisational requirements.
• Relationship Building - Builds and maintains strong relationships with clients, families and community partners.
• Service Promotion - Promoting services and contributing to organisational growth at community events and open days.

What you’ll bring:

• Disability Services Experience - Demonstrated experience in disability services and client intake processes.
• Eligibility & Service Fit Assessment - Skills in assessing service suitability and conducting intake risk assessments.
• Risk Identification - Ability to identify high‑risk participants, including complex behaviours and safeguarding concerns.
• Pipeline Management - Experience in referral pipelines and follow‑up of documentation needed prior to commencement.
• Customer Service - Strong customer service, administration and interpersonal skills.
• Team Collaboration – Can adapt well and builds rapport with internal teams.
• Stakeholder Relationships – Can build relationships with Support Coordinators, LACs and NDIA Planners.
• Time Management - Excellent organisational, prioritisation and multitasking abilities.
• NDIS Compliance - Ensures alignment with NDIS Practice Standards and Quality Indicators.
• Systems Proficiency - Proficient in Microsoft Office and client management systems.
• Travel Capability - Able to travel between The Bridge site locations as required.

Nice to have:

• SupportAbility & HubSpot - Experience using SupportAbility and HubSpot CRM systems.
• NDIS Plan Interpretation - Ability to interpret NDIS plans and budgets.
• NDIS Quoting - Skilled in preparing quotes aligned with the NDIS Price Guide.
• Service Agreement Drafting - Experience drafting clear, compliant service agreements.

Join an environment where you'll feel valued, supported, and inspired to make a difference with a passionate, supportive team making a real difference every day.

• Access up to $18,500 in Not-For-Profit Salary Packaging
• Support your work/life balance with flexible working arrangements
• An extra day of leave in your birthday month
• Connect to a range of services with Sonder EAP including counselling, nutritional, medical and financial professionals
• Maintain your health and wellbeing with discounts to your private health insurance
• Start your new role with a comprehensive induction and training
• Be part of a team that cares about your ongoing professional development
• Opportunities to build your skills and gain new experiences across the organisation

We’re committed to creating a workplace where everyone feels respected, supported and able to thrive. We warmly welcome people from all backgrounds and life experiences to apply. If you need any assistance or adjustments during the recruitment process, please let us know — we’re here to help.