Job Description

Opportunity:

Role: Intake and Engagement Officer

Work Pattern: Permanent Full Time / Part Time (0.8)

Location: Dandenong

• Are you passionate about working in the Disability Sector?
• Do you embody our values of Integrity, Connectedness, Individuality and Courage?
• Be a part of something meaningful!

About Us:

The Bridge is a progressive not-for-profit organisation delivering services to people with disability, and from disadvantaged backgrounds, throughout the south-eastern and northern Melbourne community. We promote the right to equal opportunity with our overall aim being to increase access for our participants and provide support for them to achieve their goals. Our services include opportunities regarding employment, NDIS Plan management via Support Coordinators, respite and recreation; social and community participation and building life skills. Our mission is to support and advocate for individuals through education, employment, life experiences, social and community connections. If this resonates with you, read on!

About You:

To ensure we continue delivering high-quality services to our clients at The Bridge, we’re looking for applicants who bring a welcoming and supportive demeanor, strong communication skills, and the ability to manage a diverse caseload. This role offers flexibility and can be tailored to suit either part-time or full-time capacity—let’s chat about what works best for you!

About The Role:

The Intake and Engagement Officer manage the end-to-end intake process, ensuring a smooth transition from enquiry to service commencement. Working across multiple service areas, the Intake and Engagement Officer maintains high standards of customer service through consistent administrative systems.

Selection Criteria:

Essential

• Experience in disability services and client intake.
• Strong customer service, administration, and interpersonal skills
• Ability to adapt and build rapport with internal teams and external stakeholders.
• Excellent time management, organisational, and multitasking abilities.
• Risk awareness and service suitability assessment skills.
• Proficient in Microsoft Office, databases, and Google Docs.
• Demonstrated integrity and client-focused approach.
• Current Victorian Driver’s License and ability to travel between The Bridge site locations.
• Current WWCC

Desirable

• Experience with Supportability and HubSpot.
• Knowledge of the NDIS Price Guide.

Why Join Us:

At The Bridge, you'll be part of a purpose-driven organisation committed to making a real difference in people’s lives. Here’s what you can look forward to:

• Lead meaningful, community-impacting work

• Collaborate with knowledgeable, passionate, and supportive leaders and teams

• Ongoing professional development and growth opportunities

• Flexible working arrangements to support work-life balance

• Generous Not-for-Profit (NFP) salary packaging options:

• Up to $15,900 for living expenses

• Up to $2,650 for meals and entertainment

• 17.5% leave loading

• Access to a free Employee Assistance and Wellbeing Program

• Birthday leave – take your special day off!

• Paid parental leave to support you and your family

• A laptop to help you stay connected and work effectively

How to Apply:

If you meet the above criteria and are passionate about shaping positive, client-focused experiences, we invite you to apply by submitting your cover letter and resume.

Please note:

• Appointment to this position is subject to two satisfactory professional reference checks.

• Applicants must be Australian residents or hold the legal right to work in Australia.

• Successful candidates must obtain and maintain a NDIS Worker Screening Check for the duration of their employment.

Applications close Sunday 12th April 2026, however, please note that interviews may be conducted prior to the closing date. If you have any questions or require further information, please contact our Workforce and Recruitment Advisor Eva:

📧 hrhelpdesk@thebridgeinc.org.au

📞 03 8710 8521