Job Description

What you'll do

• Conduct 20 minute phone consults with prospective patients for 15-17 hours/wk. which involve: screening them for fit with our care model, normalizing what they are experiencing, explaining how therapy works, answering questions, checking their insurance eligibility, and signing them up for the platform. 
• Manage prospective patient intake phone and text lines, engaging patients and scheduling them for their phone consult.
• Manage patient outreach initiatives including call, SMS and email
• Assist patients with intake form completion
• Maintain accurate patient records and documentation in our CRM, Hubspot, ensuring data is up-to-date and compliant with privacy regulations. 
• Monitor conversion rates and engagement metrics
• Participate in ongoing training and development to stay current with best practices and organizational changes.
• Propose updates to key processes as needed to maintain them. 

Who you are

• High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus
• Preference for candidate who can work west coast hours
• 2+ years of experience in healthcare customer service or patient engagement
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in healthcare software and CRM systems
• Knowledge of HIPAA regulations and patient privacy practices

Must Haves

• Ability to work CST hours (9am or 10am CST start time)
• Direct patient experience in maternal health or mental health care.  
• Experience in high call volume or high volume patient interaction roles