Job Description

Location: Onsite

Schedule: Full-time | Flexible lunch hours | Paid holidays

About Us

New Horizons is the largest mental health and addiction recovery provider on the Treasure Coast (and beyond), serving 15,000 children and adults annually through inpatient crisis services, 24-hour help line and mobile response team, and outpatient programs conveniently located across Indian River, Martin, Okeechobee and St. Lucie counties. In addition, New Horizons assists 22,000 students in area schools, and we work closely with the courts, law enforcement, jails, and hospitals to help improve the health of individuals and the quality of life in our community.

Now under new management, New Horizons offers competitive pay, amazing benefits, and comprehensive training.

• Health Insurance (covers mental health)
• Dental Insurance
• Vision Insurance
• Disability Insurance (STD; LTD)
• Paid Time Off
• Paid Holidays
• Paid Training
• Employee Assistance Program
• Life Insurance
• Retirement plan (403b)
• School Loan Forgiveness (must meet federal criteria to qualify for PSLF Program). More information here: https://studentaid.gov/pslf/

New Horizons is looking for an Intake and Data Specialist who will be the first point of contact for individuals seeking help. We are looking for a compassionate, detail-oriented Intake Specialist who thrives in a fast-paced environment, loves working with people, and takes pride in ensuring accurate data collection and a positive client experience.

Key Responsibilities

• Greet and assist referrals, walk-ins, and first-time appointments professionally and warmly.
• Collect and record client demographic information accurately in the system.
• Verify insurance eligibility and assist clients with required paperwork.
• Process Releases of Information (ROIs) in compliance with confidentiality standards.
• Schedule client appointments and coordinate with providers as needed.
• Provide excellent customer service by being pleasant, patient, and people-oriented.
• Assist clients in navigating services, answering questions, and addressing concerns.
• Manage difficult or irate customers with empathy, patience, and professionalism.
• Maintain focus on data accuracy, confidentiality, and client satisfaction.

Requirements

• Excellent interpersonal and communication skills-connecting with people from diverse backgrounds.
• Strong attention to detail and data accuracy
• Ability to calmly handle high-volume interactions in a fast-paced office environment.
• Patient, adaptable, and solution-focused when assisting clients.
• Reliable in-office presence with dependable transportation.
• Proficiency in basic computer applications, Word, Excel, and scheduling systems. Prior experience with EHR applications is a plus.
• Must pass Level 2 Background through DCF and AHCA Clearinghouse. For more information, click on the link: https://info.flclearinghouse.com

Preferred

• A bachelor's degree is preferred; some college coursework in healthcare or administration will be considered.
• Previous experience in customer service, healthcare intake, or nonprofit services strongly preferred.