Sporty Group

INT VIP Account Manager (Hybrid)

Sporty Group  •  Cape Town, ZA (Hybrid)  •  10 hours ago
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Job Description

About the role

As a VIP Account Manager at Sporty, you will build and maintain strong relationships with our high-value clients, ensuring their satisfaction and overall experience. You will be responsible for providing personalized and tailored services to our VIP clients, resolving inquiries, requests or issues, fostering customer loyalty, retention and maximizing revenue.The VIP Account Manager will collaborate with different internal teams across the business.

What you'll be doing

  • Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience
  • Providing proactive support to VIP players, ensuring their needs are met promptly and effectively
  • Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions
  • Responsible for analysing data and internal reporting
  • Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs
  • Staying updated with industry information, policies, and regulations in the iGaming sector
  • Ensuring data security

What you'll bring

  • 3-5 years of experience
  • Experience as an VIP Account Manager within the iGaming industry required
  • Excellent communication and presentation skills
  • Outstanding problem-solving skills with a proactive approach
  • Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities
  • Strong drive to achieve and exceed targets
  • Willingness to work weekends
  • Fluency in English
What’s in it for you
  • A competitive salary + individual performance based bonuses every quarter
  • 20 days annual leave + public holidays
  • South African employment contract
  • Referral bonuses & flash bonuses
  • Top of the line equipment
  • Annual company retreats to provide great internal networking opportunities

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

Sporty Group

About Sporty Group

Sporty Group is a consumer internet and technology business with unrivaled sports media, gaming, social and fintech platforms that serve millions of daily active users across the globe via technology and operations hubs across more than 10 countries and 3 continents.

The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users, and attract and retain them with a dynamic and flexible work life which empowers them to create value and rewards them generously based upon their contribution.

We’re fortunate enough to have already built a capable and proven team of 500+ high achievers from a diverse set of backgrounds with a common thirst for excellence and we are constantly looking for more talented individuals to power our growth and serve our users further via their grit and innovation.

Industry
Arts & Entertainment
Company Size
501-1,000 employees
Headquarters
London, GB
Year Founded
2013
Website
sportygroup.com
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