Primary Location
South Campus
Department
Customer Service
Shift
Day (United States of America)
Schedule
Full time
Weekly Hours
40
FTE
1
Employee Status
Regular
*Expected Starting Pay Range
$20.57 - $25.72
*Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.
Help supporttimelyaccess to care by verifying coverage, coordinating pre-authorizations, and resolving insurance-related issues for scheduled services. This role supports a high-volume pediatric surgery environment and partners across teams to keep accountsaccurateand families informed with minimal stress.
What You Will Do
Collect and verify insurance and demographic information, obtain required authorizations, and enter information accurately in designated systems.
Review payer requirements and medical records to gather clinical support for pre-authorizations for scheduled services and medications.
Serve as a first point of problem resolution for internal and external customers, escalatingsystemor recurring issues whenappropriate
Coordinate with billing, admitting, outpatient, patient financial services,utilizationreview, clinical teams, payers, and families.
Maintain payer and provider information,identifyprocess-improvement opportunities, and share payer trends with the team.
Manage work queues independently and collaboratively to meet quality and productivity expectations.
What Will Help You Be Successful
Comfort working in a high-volume, fast-moving environment.
Clear communication and organized follow-through across multiple stakeholders.
Ability to interpret routine payer requirements, use sound judgment, and escalate appropriately.
Attention to detail when reviewing records, insurance data, authorizations, and account updates.
Job Qualifications
High school diploma or equivalent.
2+ years of work experience in a related job discipline.
Preferred Qualifications
Experience with insurance verification, pre-authorization, or related healthcare revenue cycle work.
Familiarity with insurance portals, CPT codes, diagnosis or ICD-10 codes, and Epic.
Experience handlingworkqueues or supporting multiple clinical divisions in a high-volume setting.
Work Environment
This is a Monday–Friday, five-day role supporting general pediatric surgery and seven subspecialties.Training is in person through the three-to-six-month probation period. After probation, the team’s current model is four remote days and one onsite day per week
About Us
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's is:
Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
Recognized as one of America’s Best Large Employers (2025) , America’s Best Employers for New Grads (2025)
One of the nation's America’s Most Innovative Companies as noted by Fortune
Consistently certified as great place to work
A Leading Disability Employer as noted by the National Organization on Disability
Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.
Comprehensive job description provided upon request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
Cincinnati Children’s, a nonprofit academic medical center established in 1883, offers services from well-child care to treatment for the most rare and complex conditions. It is the Department of Pediatrics at the University of Cincinnati College of Medicine and trains more than 600 residents and clinical fellows each year. Cincinnati Children’s is a force in pediatric research and offers some of the best research-based education and training programs in the nation.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
