With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
and Purpose
The primary responsibility of the role is to provide administrative support to the National Underwriting Hub, ensuring that everything runs smoothly and efficiently. This involves working in a professional manner and adhering to agreed policies and procedures as well as our company values.
An important part of the role is collaboration with various teams within the National Underwriting Hub, working together to support continuous improvement and automation.
Key Tasks and Responsibilities
· Provide administrative support to the National Underwriting Hub. Key areas include a variety of IT system processing activities and managing phone calls from customers/brokers to assist with Motor Insurance Database enquiries.
· Effectively manage high volumes of work, ensuring accuracy and efficiency while adapting to tasks with differing service levels.
· Utilise a proactive approach to obtain additional data, where there may be gaps in information. Continuously monitor and manage queried items of work through to completion.
· Undertake initial and ongoing training to ensure the highest quality is maintained on current and new activities, increasing knowledge and skills.
· Seek out and feedback process improvements, adopting a continuous improvement mindset.
· Work with colleagues, and other members of the UK Regional Division, to deliver automation of tasks, wherever possible.
Roles Requirements & Skills
· Reliable
· Enthusiastic, hardworking and professional with a drive to deliver the best possible service and endeavours to exceed expectation
· High computer literacy and able to demonstrate intermediate use of Microsoft office including Excel
· Can demonstrate ability to work with resilience in a busy office environment and on one’s own initiative when required to work remotely in order to meet deadlines and SLA’s
· Ability to take on new tasks quickly and use initiative
· Demonstrates pride in delivering excellent, quality service and endeavours to exceed expectations
· Excellent written and verbal communication skills and an eye for detail to ensure quality and requirements are met
Qualifications
· GCSE Mathematics & English Grade C and above
· Insurance Qualifications desirable but not essential
Experience
· Experience working in an office environment is desirable
· Experience working in the Insurance industry is also desirable but not essential
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
14101 Arch Europe Insurance Services Ltd
Arch is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, with corporate headquarters in Bermuda.
Our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Since our formation in 2001, Arch has grown organically, by building capacity in diverse lines of insurance, and through targeted acquisitions of businesses that enhance our offerings and fit our culture.
We see our employees as our greatest asset and we’re deeply committed to doing what’s right for our people and the communities where we live and work. That’s why we offer what matters to our expanding, diversifying team — from a collaborative and creative environment, to professional growth opportunities and forums to advocate for one another and spark change.
As a corporation, we support initiatives to improve housing, education and equity around the world. At the same time, we encourage our employees to give to the causes that matter to them by providing Volunteer Time Off and Matching Gifts programs.
Whether you’re looking for an insurance solution, a place to grow your career or simply to better understand what we offer our shareholders, we’re glad you’re here.
ATTENTION JOB SEEKERS
Arch Capital Group Ltd. (Arch) and its affiliates take your interest in working here very seriously.
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Please know the following about our interviewing and hiring practices:
We never make job offers without a formal interview process. We never ask you to send money of any kind.
