Job Description

Key Result Areas

• Achieve monthly Insurance FER / Premium & individual target

• Proactively work towards satisfying the needs of the customer through REAC.

• Acquire, develop and strengthen Insurance acquisition through effective relationship

management in accordance with business goals
• Contribute to Front-line staff through accomplishment of Insurance FER / Premium targets by training and skilling Mashreq Staff to confidently promote Insurance products
• Manage and develop relationships with new and existing customers

through professional consultative financial analysis
• Active sourcing and prospecting of customers for Wealth Insurance

products
• Up selling, cross-selling, providing regular market information updates and trend analysis
• Ensure superior customer service thereby contributing to the overall customer experience

of Mashreq

• Profile each and every customer met to understand their needs.

• Customer retention is also the IS responsibility.

• Take ownership of customer complaint on Insurance. Co-ordinate with respective teams and Insurance providers for resolution

• Be a team player and contribute to achievement of goals based on the Key Performance Indicators

• Provide constructive and constant feedback on improvement of : Insurance products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.

• Minimizing Insurance attrition.

• Customer acquisition through sales to walk-ins and through tracking the activities viz. Contacts to Appointments kept and Appointment kept to Sales.

• Meeting with the set service standards (indicators and surveys).

• Reduction of rework and rejects of application forms

• Contribute towards acceptable audit rating for the Bancassurance Business